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choose better software

Telephony Software

Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency.

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Blueface delivers reliable and flexible VoIP platform that can easily fulfill bespoke needs of your organisation. Learn more about Blueface Hosted PBX
Blueface is a best in class cloud communications platform. As a proprietary solution which has been developed in house, reliability of service is guaranteed with no reliance on 3rd parties. A suite of powerful features such as call recording, call conferencing, fax to email, unified voicemail, remote working and real time device and user management allows Blueface to meet any organisational needs. Learn more about Blueface Hosted PBX

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations. Learn more about Zendesk Suite

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more. Learn more about Zoho Desk

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
A seamless solution to unleash the power of cloud business communications.
RingEX offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly. Learn more about RingEX

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com. Learn more about Nextiva

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 12 million businesses worldwide.
If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It's also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone calls will be logged and recorded. Learn more about Bitrix24

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk's telephony platform easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions. Learn more about Talkdesk

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. Learn more about Google Voice

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
GoTo makes IT and business communicatiosn easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.​ GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. Learn more about GoTo Connect

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX. Learn more about NICE CXone

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Dialpad Talk modernizes telephony technology, putting voice, messaging, meetings, and video on any device.
Dialpad Talk is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday. Learn more about Dialpad

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Five9 is a leading provider of cloud contact center software, empowering agents, enhancing CX, and exceeding expectations.
Five9 is an industry-leading provider of cloud contact center solutions for more than 2,500 customers worldwide, facilitating billions of customer engagements annually. The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results. Learn more about Five9

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Twilio is the world's leading cloud communications platform that enables businesses to build, scale, and operate their own customized communication solutions. Its flexible platform, powerful tools, and global infrastructure make it easy for businesses to create customized solutions that meet their unique needs and help them connect with customers in a meaningful way. Learn more about Twilio

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries.
Make every phone conversation count and give time back to your reps. Aircall's flexible telephony solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a cloud communication system in a few minutes using one simple, user-friendly platform — no technical expertise needed. Reach and engage customers with unlimited calls to 110 countries with Ringover. Route calls to the right agents at the right time. Access powerful analytics to improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution. Learn more about 3CX

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Mass SMS Text Messaging services. Great for sending bulk text messages, appointment reminders, coupons, sales, and more.
SMS Marketing Services made easy. Instantly send 10 or 100,000 SMS Text messages to any mobile phone number. Easily build an opt-in subscriber list. Schedule text messages to go out any time you want. Track text message delivery. Our plans start with a FREE 14-day trial period. Or try our Annual Plans and pay up-front for one year, and get 20% more messages instantly. Use Textedly's Text-to-Pay feature and charge credit card. Learn more about Textedly

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.
Keep personal and business calls separate by adding a business line to your existing device. Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free! Learn more about Grasshopper

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Affordable, Easy and Reliable Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critial features. Learn More
The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals. Learn more about Vonage Business Communications

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiVoice Business Solution

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Kixie is an advanced, cloud-based sales engagement platform that simplifies the task of calling and texting for customer-facing teams. Featuring powerful tools like a multi-line PowerDialer, AI Local Presence, call coaching, call recording, Voicemail Drop, SMS Templates, Click-to-call, Conversation Intelligence, and many more. Kixie integrates seamlessly with major CRM systems and offers real-time reporting and analytics. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work gives your business a competitive advantage with a modern cloud-based phone system that includes enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage. Learn more about 8x8 Work

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today!
Maximize your agent's potential with CloudTalk's powerful Telephony solution! Embrace the future of calling with Next Generation Business Calling Software designed for data-driven teams. Benefit from AI-Powered conversational intelligence, Telephony solution features, the market's largest number coverage (160+ countries), exceptional call-quality and save up to 3 minutes per each call. Trusted by 2,500+ companies like DHL, Revolut, Mercedes-Benz and Glovo. Start your FREE 14-day trial Learn more about CloudTalk

Features

  • Call Transfer
  • Automatic Call Distribution
  • Voice Mail
  • Call Recording
  • VoIP
  • Caller ID
  • Computer Telephony Integration
  • Reporting/Analytics
  • Call Monitoring