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description: Page 2 - See the top Help Desk Software solutions in Ireland. Capterra offers software reviews, prices, and features helping you find the best software for your business needs.
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title: Page 2 - Help Desk Software - Prices & Reviews - Capterra Ireland
---

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# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [SolarWinds Service Desk](https://www.capterra.ie/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — An enterprise service desk with intentional, right-sized AI to cut resolution time. Easy to use, fully integrated, and sets up in days.
2. [Agile CRM](https://www.capterra.ie/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
3. [SysAid](https://www.capterra.ie/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
4. [Supremo Remote Desktop](https://www.capterra.ie/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) — Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
5. [ServiceNow](https://www.capterra.ie/software/152871/servicenow) — 4.5/5 (344 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
6. [Milvus](https://www.capterra.ie/software/202528/milvus) — 4.8/5 (298 reviews) — Intelligent helpdesk and IT management system.
7. [Front](https://www.capterra.ie/software/132901/front) — 4.5/5 (286 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
8. [NinjaOne](https://www.capterra.ie/software/165889/ninjaone) — 4.7/5 (282 reviews) — Reduce ticket resolution times, streamline helpdesk efficiency, and resolve issues faster with NinjaOne Ticketing.
9. [Superchat](https://www.capterra.ie/software/210968/superchat) — 4.8/5 (282 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
10. [ConnectWise PSA](https://www.capterra.ie/software/107931/connectwise-manage) — 4.1/5 (273 reviews) — ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use.
11. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) — The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
12. [Yonyx](https://www.capterra.ie/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx aids Helpdesk with interactive decision trees for efficient troubleshooting, self-service and ticket creation with transcripts.
13. [Dameware](https://www.capterra.ie/software/179422/dameware-remote-support) — 4.5/5 (244 reviews) — Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
14. [Claritysoft CRM](https://www.capterra.ie/software/123868/claritysoft-crm) — 4.5/5 (243 reviews) — Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
15. [ManageEngine ServiceDesk Plus](https://www.capterra.ie/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
16. [Help Scout](https://www.capterra.ie/software/136909/help-scout) — 4.6/5 (225 reviews) — Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
17. [Salesforce Starter](https://www.capterra.ie/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
18. [LogMeIn Resolve](https://www.capterra.ie/software/1026169/goto-resolve) — 4.4/5 (214 reviews) — Cloud-based IT support software for SMBs with in-house and remote teams.
19. [Issuetrak](https://www.capterra.ie/software/16499/issuetrak) — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
20. [HelpCrunch](https://www.capterra.ie/software/146516/helpcrunch) — 4.8/5 (195 reviews) — HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster\!
21. [HelpDesk](https://www.capterra.ie/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
22. [Vivantio](https://www.capterra.ie/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
23. [Kayako](https://www.capterra.ie/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
24. [ACMP Suite](https://www.capterra.ie/software/175522/acmp-inventory) — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
25. [Tiledesk](https://www.capterra.ie/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.

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## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)
- [Information Technology Service Management (ITSM) Tools](https://www.capterra.ie/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ie/directory)

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Its infrastructure is located all over the world.\nSupremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.\nSupremo is customizable and UAC compatible.\nIt can be used on an unlimited number of devices and requires no configuration or installation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a8986544-a070-4ca9-9782-7b69e075ca3e.png","url":"https://www.capterra.ie/software/177094/supremo-remote-desktop","@type":"ListItem"},{"name":"ServiceNow","position":5,"description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. 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Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.ie/software/132901/front","@type":"ListItem"},{"name":"NinjaOne","position":8,"description":"Helpdesks are the backbone of smooth business operations and IT service delivery. While complex and manual helpdesk software can slow down operations significantly, the right product can supercharge your helpdesk’s efficiency. NinjaOne Ticketing was designed to be just that. \n\nOur solution offers IT teams the ability to improve ticket resolution times and service delivery outcomes with actionable, context-rich automated IT ticketing. Easily identify, analyze, and remediate problems with automatically populated vital information, system details, and more, all minimizing the impact of wide-spread issues. 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Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group, using WhatsApp automations, chatbots and much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4ea6b7f5-5aff-4f37-9f16-8dad13fd09bd.png","url":"https://www.capterra.ie/software/210968/superchat","@type":"ListItem"},{"name":"ConnectWise PSA","position":10,"description":"Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. 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Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.ie/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Yonyx","position":12,"description":"Yonyx supports Helpdesk users by offering interactive decision trees that simplify the troubleshooting process. These trees guide agents through structured workflows, ensuring they adhere to consistent steps and provide accurate information to customers. This minimizes errors and boosts the efficiency of issue resolution.\n\nFor users preferring self-service, Yonyx enables them to navigate decision trees to find solutions independently. Users can also create Helpdesk tickets directly from Yonyx, which include transcripts of the steps taken in the decision tree. This feature prevents customers from being asked to repeat steps they’ve already attempted during self-service.\n\nEach guide can feature multimedia elements like images, videos, and embedded forms, enhancing clarity and understanding. Additionally, Yonyx's analytics capabilities help Helpdesk teams track common issues, monitor user interactions, and identify areas for improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.ie/software/130406/agi-self-service","@type":"ListItem"},{"name":"Dameware","position":13,"description":"Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/445eff17-8ecf-49b8-a33e-44412e7eedbd.png","url":"https://www.capterra.ie/software/179422/dameware-remote-support","@type":"ListItem"},{"name":"Claritysoft CRM","position":14,"description":"Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. 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ServiceDesk Plus also enables other departments like HR, facilities, and finance to set up their help desks on the same platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"Help Scout","position":16,"description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34756fb0-d130-4e3d-aedd-da75027afbc7.png","url":"https://www.capterra.ie/software/136909/help-scout","@type":"ListItem"},{"name":"Salesforce Starter","position":17,"description":"Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is a way to get started with a complete CRM. Pro Suite takes Salesforce Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png","url":"https://www.capterra.ie/software/132665/salesforce-essentials","@type":"ListItem"},{"name":"LogMeIn Resolve","position":18,"description":"Simplify the help desk experience. LogMeIn Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. LogMeIn Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d657b2f-9729-423d-8d7b-9fbb65196d42.png","url":"https://www.capterra.ie/software/1026169/goto-resolve","@type":"ListItem"},{"name":"Issuetrak","position":19,"description":"Is your IT help desk flooded with requests from every direction? Work smarter and happier with Issuetrak. \nOur help desk software is designed to receive and triage tickets in one centralized location, empowering your business with timeliness, transparency, and full issue oversight. Easily stay on track anywhere, anytime with powerful workflow automations.\nRegardless of industry, our configurable help desk solution adapts to meet your needs. Plus, Issuetrak will partner with you every step of the way from white-gloved implementation to ongoing 24/7, US-based customer support. See why major brands like Cintas and Pfizer are already leveraging the power of Issuetrak. Request a free trial or demo today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.ie/software/16499/issuetrak","@type":"ListItem"},{"name":"HelpCrunch","position":20,"description":"HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.\nFeatures include:\n- Live Chat\n- Chatbot\n- Email Marketing\n- Help Desk\n- Knowledge Base\n- Popups\n- Mobile apps\nTry HelpCrunch for free for 14 days.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ff575945-45ad-4f13-bbe0-b4d63475d1cd.png","url":"https://www.capterra.ie/software/146516/helpcrunch","@type":"ListItem"},{"name":"HelpDesk","position":21,"description":"HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. \n\nThe HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.ie/software/185973/helpdesk","@type":"ListItem"},{"name":"Vivantio","position":22,"description":"Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.\nElevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.ie/software/132880/vivantio","@type":"ListItem"},{"name":"Kayako","position":23,"description":"Kayako is an AI-enabled help desk platform that transforms customer service. It automates repetitive tasks, allowing agents to focus on complex issues. Kayako's intelligent learning capabilities improve response accuracy over time, handling a significant portion of repetitive inquiries.\n\nThe platform offers a flexible ticketing system, a self-service knowledge base, and analytics to optimize support operations. It integrates easily with existing systems, enhancing efficiency without an overhaul. The user-friendly interface ensures a seamless experience, while security measures protect customer data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6536be83-a240-48b4-9fd3-1c7af757f0f2.png","url":"https://www.capterra.ie/software/80775/kayako","@type":"ListItem"},{"name":"ACMP Suite","position":24,"description":"Today, client management is the key to unlocking enormous potential through automation to make the work of IT organizations easier and save costs. With ACMP, we help ensure that your business processes run smoothly, your end devices function consistently and standard IT tasks are automated smartly and securely. With us you will find specialist expertise from a single source - from development to support. ACMP is a modular client management solution. The different modules, such as license management, security management or patch management, interlock like gears and thus offer a holistic solution approach to the daily challenges of IT departments. This means that combining different modules creates impressive synergy effects for your IT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.capterra.ie/software/175522/acmp-inventory","@type":"ListItem"},{"name":"Tiledesk","position":25,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. When AI falls short, human resolutions can be turned into new knowledge so the agent improves over time, with multilingual support including WhatsApp Business and Facebook Messenger.\n\nTiledesk also supports AI to human handover, proactive messaging, real time analytics, SLAs, queues, and smart assignment. Common use cases include support automation, ecommerce assistants, AI sales agents, internal copilots, and company knowledge hubs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/87381302-e3d6-413c-8eef-49636392b373.png","url":"https://www.capterra.ie/software/187541/tiledesk","@type":"ListItem"}],"numberOfItems":25}
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