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EB Flash enables a seamless IT workflow by assisting employees during incidents and escalating threats for quicker resolution.
As companies grow and scale, so do their IT related needs. EB Flash is an intelligent IT Service Management tool that provides real-time technical assistance to your employees. With the help of intelligent virtual assistants, EB Flash enables a seamless IT workflow by assisting employees during incidents and automatically escalating threats for quicker resolution. Prioritize your help desk with agility. Learn more about Enterprise Bot

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Helpdesk AI to help resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge.
Transform customer service with human-centered AI. Resolve common cases instantly, predict and prioritize tickets, and assist support agents with relevant knowledge—all from one AI-powered platform. Forethought's platform takes customer service teams beyond traditional chatbots and point-solutions. Built on real NLP and NLU, Forethoughts AI learns continuously to ensure the best customer experience possible. Learn more about Forethought

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Help Desk: Streamline Support, Enhance Service with Cost Tracker by Tempo.
Elevate your help desk operations with Cost Tracker, an app designed to optimize financial tracking for Timesheets by Tempo. Group projects into strategic portfolios to effectively measure and manage financial performance. Gain insights into project metrics, track budgets, labor, expenses, billable/non-billable time, CAPEX vs. OPEX, and revenue. Identify trends for accurate project forecasting and foster internal collaboration. Learn more about Tempo Cost Tracker

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
All-in-One Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat-WA Business
Do you need an Omnichannel platform in the cloud that facilitates the management of your Help Desk? With the Inxide platform by Increso you can easily manage Inbound / Outbound calls together with all the multi-channel systems as well as easily hesitate your contacts in a personalized way through custom forms according to your needs. Do you have a Ticketing system? No problem you can easily open it in the telephone bar through the APIs made available by the platform. Learn more about Increso

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Service management solution that helps IT/professional service agents manage support tickets, assets, change requests, and more.
Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. Learn more about Startly

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ITSM application that handles incident, problem, change, service asset & configuration,release, identity & access management processes.
ITSM application that handles incident, problem, change, service asset & configuration, release and identity & access management processes. 15 ITIL4 practices are certified, more are available in the ITSM suite. The application can be extended by other fully integrated applications, such as project management, contract management, risk management and more to serve as comprehensive Enterprise Service Management platform. Learn more about OMNITRACKER

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Easy to use, adaptable and proven in IT teams over 25 years - take full control of support & offer exceptional customer service.
Sunrise software delivers a help desk and beyond to delight your customers, not just assist your IT department. Sunrise manages your help desk with over 30 different services designed to enable customer support. Sunrise's highly configurable support software features easy tailoring of functions like self-service and automation to meet your requirements, with reporting and open integrations. Read customer testimonials and watch our demo videos of IT Service Management at www.sunrisesoftware.com Learn more about Sunrise ITSM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
All Your Customer Support. In Slack!
All Your Customer Support. In Slack! Make every customer feel loved lemtalk turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. Learn more about lemtalk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!
Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool Learn more about Think Help Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Rezolve.ai is a GenAI-powered modern ITSM & HR support solution that integrates with Microsoft Teams to streamline employee support.
Being a modern GenAI-enabled ITSM & HR Support solution, Rezolve.ai facilitates seamless service desk operations, alleviates enterprise friction and significantly boosts employee productivity. ​ Rezolve.ai's SideKick integrates with Microsoft Teams and transcends the traditional and legacy service desk paradigm, transforming it into a powerhouse for the next generation of IT service management. Through the ingenious application of Generative AI and automation, service desk managers are empowered, and their teams are elevated to superhero status. This not only results in an improved user experience and employee satisfaction (ESAT) but also unlocks hidden enterprise knowledge and unleashes digital dexterity, making Rezolve.ai an indispensable tool for service desk managers that managers IT capabilities, addresses security concerns, and drives innovation, all while working with budget constraints and talent scarcity. ​ Learn more about Rezolve AI

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Rexpondo is a modern Help Desk Ticketing and ITSM software structured on standardized ITIL processes.
Rexpondo is a modern Help Desk and IT Service Management (ITSM) solution designed using ITIL best practice. We help organizations to focus on efficiency and effectiveness. More than just a Help Desk, Rexpondo is a true Service Desk solution based on Open source. The software is 100% customizable, Modular and scalable. A fully customizable Service Desk software with a set of features to meet every need. Learn more about Rexpondo

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Out of the box ITSM solution that automatically predicts incidents and rapidly resolves them before they adversely affect the business.
With over 30 years in the ITSM business, Marval offers unrivalled industry knowledge and expertise combined with innovative system design. Since launch, we continue to regularly add new product features, updates and functionality, including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We combine datalake house technology, AI, ML and RPA with ITSM allowing you to move from a reactive to a proactive approach whenever possible. Learn more about MSM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Keeping is the easiest way to share an inbox in Gmail.
Keeping transforms your Gmail inbox into a help desk, so you can manage customer support emails right from your inbox. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Keeping is for teams that do more than just customer support. Connect your shared inbox to Keeping (e.g. support@, help@, it@) and start collaborating right inside Gmail. Learn more about Keeping.com

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests.
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests. Our software collects everything in ticket form from emails, phone calls and chat for easy and transparent communication. You can freely choose between a hosted Cloud solution and an On-Premises solution operating on your server. All functions are available in both scenarios. You can also easily integrate Requestor with your CRM, ERP system or Active Directory. Learn more about Requestor

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media.
Steam-connect offers tools and features for businesses to engage with their leads, from calendar scheduling to chat support. Their data cleansing and enrichment features will make sure that leads are always up-to-date. They also offer inbound and outbound telephony, email handling, market research & extensive reporting. Learn more about Steam-connect

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels.
Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundredand beyond! FuseDesk unites your channels, teams and reporting with everything in one place from email, live chat, phone, SMS, Facebook Messenger, and more. Free up more time with easy to use templates and workflow automation. Keep customers smiling with reports that help predict what keeps them happy. Learn more about FuseDesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Centralpoint's recognized by Gartner as a Digital Experience Platform; On Premise or cloud AI and Help Desk solutions
Imagine filtering all help articles for each CSR or client, based upon the problem they are facing. Centralpoint' s AI allows for a web service to quiery the incoming caller's needs agaist all help files and assets. This is done thorugh spidering, indexing and auto applying metadata; making AI Easy. Learn more about Centralpoint

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Reach customers through any channel in one solution and transform the way you do business.
Transform the way you do business! inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals. Learn more about inConcert Contact Center

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. Increase productivity with LiveSync. Voice and annotations can be recorded against any content, whether submitting an issue or providing a resolution. Learn more about ServiceWise

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available.
Ochatbot is an AI chatbot for ecommerce, support, and lead generation. The proprietary AI combines scripted intent-based AI and generative AI allowing a hallucination free experience. Ochatbots ecommerce features include product recommendations, upsell-cross-sell, order tracking, abandoned cart, and more. It is not uncommon for 1 out of 4 shoppers that engage with Ochatbot to make a purchase. The conversational AI engages prospects and shoppers at the right time during the sales or support journey. There are Free versions and Pro versions. No programming is required. Easy to install on Shopify, Bigcommerce, WordPress, Woocommerce, and more. Learn more about Ochatbot

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.
Kiamo is an omnichannel solution for contact centers that want to optimize the efficiency of their Customer Relations. Accessible on-premise or in the cloud. Kiamo offers a unique, intuitive interface with 360° vision to increase the comfort and operational efficiency of your teams. Like our users, improve the productivity of your contact center by at least 15% thanks to our distribution engine. Learn more about Kiamo

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
WorkHub Tasks is an AI-driven task management solution for your entire organization.
WorkHub Tasks is an AI-driven task management solution designed to streamline workflows and foster collaboration throughout an organization. It offers extensive user roles and rights to ensure data privacy while simplifying ticket creation from email, web, and other channels. Additionally, its integrated escalation management helps ensure timely task completion with accuracy. Learn more about WorkHub Tasks

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Die Software für eine transparente und effiziente Zusammenarbeit sowohl innerhalb Ihres Unternehmens als auch mit Ihren Kunden.
Tesseron ASM denkt klassische Helpdesk Ansätze weiter und bietet Ihnen und Ihrem Unternehmen so eine ganzheitliche und benutzerfreundliche Kooperationsplattform für ein einfaches und effizientes Bearbeiten Ihrer Anfragen und Strukturieren Ihrer Prozesse. Mit Tesseron ASM zentralisieren Sie Ihre interne und externe Kommunikation für einen klaren Überblick über alle Kundenanfragen und Verantwortungsbereiche. Durch die Integration in die bestehende IT-Infrastruktur schaffen Sie Insellösungen ab. Learn more about Tesseron

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Learn more about Helprace

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking