15 years helping Irish businesses
choose better software

Free Help Desk Software

Help Desk software enables organizations to respond more efficiently to users. Support software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users, contributing to an organization's existing knowledge base. Help Desk software is related to Call Center software and Customer Service software .

Ireland Show local products
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; and reporting and automation throughout all tools to help scale and unlock insights. Pair Service Hub with Sales and Marketing Hub to support the entire customer journey in HubSpot. Learn more about HubSpot Service Hub

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient. Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere. Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets. By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient. Learn more about NinjaOne

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests. Learn more about Hipporello Service Desk
An easy-to-use and affordable help desk solution, designed to transform the way you manage customer inquiries and support requests using forms and email. The software natively integrates with Trello allowing you to handle customer issues collaboratively and ensure exceptional service delivery. Ticket Management: Seamlessly create, track, and prioritize support tickets for timely resolution. Knowledge Base: Empower customers with a centralized repository of FAQs, guides, and troubleshooting resources. Automation: Streamline workflows and automate repetitive tasks to enhance efficiency. Analytics and Reporting: Gain valuable insights into support performance and customer satisfaction metrics. Customization: Tailor the desk to your unique requirements with customizable forms and branding options. Experience unparalleled customer support with our software. Start resolving issues faster and building stronger customer relations. Learn more about Hipporello Service Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Supercharge your customer support with an all-in-one help desk, live chat, and call center solution. Start for free with a 30-day trial Learn more about LiveAgent
LiveAgent, ranked among the best Help Desk software with a 4.7 score from 1550+ reviews, offers a comprehensive array of features for excellent customer support. Join renowned companies like BMW, Yamaha, and Huawei in delivering first-class support to over 150 million end-users worldwide. Start your journey with a 1-month free trial – no credit card required. Learn more about LiveAgent

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune. Learn more about Zoho Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users. Learn more about Bitrix24

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite. Learn more about Apptivo

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Ireland Local product
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Learn more about Spiceworks Cloud Help Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Tidio is an innovative help desk platform that enables you to create exceptional customer journeys with omnichannel communication, tick
Tidio is an AI-powered help desk platform that enables you to answer customer questions 24/7. Manage all your live communication channels in one dashboard to offer immediate support. Turn conversations into tickets and assign them to your team. Solve up to 70% of customer problems with Lyro AI - our game-changing AI support agent. Lyro AI is fluent in 7 languages and communicates with multiple customers at once, freeing your support team to focus on high-value requests. Free plans available Learn more about Tidio

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world. Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more. Supremo is customizable and UAC compatible. It can be used on an unlimited number of devices and requires no configuration or installation. Learn more about Supremo Remote Desktop

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management. Learn more about ServiceNow

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
ServiceDesk Plus helps IT and other enterprise departments to build their own custom help desks with unique workflows and automations.
IT help desks can leverage ServiceDesk Plus to deliver better support experiences by converting every support email into a ticket and automating the ticket resolution process. Tickets can be categorized, prioritized, and routed to the right specialists and support groups with rule-based automations, visual workflows, and AI- and ML-based algorithms. End users can also report issues, request services, and browse knowledge articles from customized self-service portals. Learn more about ManageEngine ServiceDesk Plus

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Cloud-based IT support software for SMBs with in-house and remote teams.
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. GoTo Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams. Learn more about GoTo Resolve

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Learn more about Kayako

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses. Learn more about Gist

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
No-code platform enhancing customer engagement and aiding support teams. Design flows, automate tasks, use AI for human-like response.
Tiledesk is a no-code customer support and engagement platform that offers the Design Studio, enabling you to design conversation flows and automate tasks with drag-and-drop technology. It leverages the power of ChatGPT to generate LLM-powered responses that are human-like. Tiledesk also offers omnichannel messaging, AI chatbot, knowledge base, and analytics. With Tiledesk, you can integrate your bot with various digital channels including websites, WhatsApp, FB Messenger, and more. Learn more about Tiledesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more. Learn more about Web Help Desk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
One app to manage all your customer service channels: live chat, email, social media. Gorgias is a help desk designed for SHOPIFY.
The ONLY helpdesk specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Centralize your customer support by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more - and improve support response times by 43%. All-in-one: Edit/refund orders, apply loyalty points, manage subscriptions & more. Add templates, automation, rules & macros. Get a demo or set up a free trial in minutes. See for yourself why Gorgias is #1-rated on Shopify. Learn more about Gorgias

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
Your all-in-one helpdesk platform to scale customers' relationship
Build your helpdesk platform through Crisp and start to help your customers seamlessly. With Crisp team inbox, centralize 12+ channels into one place to make things simple for your teams and your customers. Through a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences. Learn more about Crisp

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents. Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support. It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges. Learn more about Faveo Helpdesk

Features

  • Alerts/Escalation
  • Reporting/Analytics
  • Remote Access/Control
  • Service Level Agreement (SLA) Management
  • Call Centre Management
  • Email Management
  • Self Service Portal
  • Automated Routing
  • Support Ticket Management
  • Access Controls/Permissions
  • Real-Time Notifications
  • Interaction Tracking