---
description: Discover and compare Help Desk Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Desk Software for Windows - Price comparison & Reviews - Capterra Ireland 2026
---

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# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Kapture CX](https://www.capterra.ie/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
2. [Wavity Help & Service Desk](https://www.capterra.ie/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
3. [NABD System](https://www.capterra.ie/software/142595/nabd) — 4.6/5 (38 reviews) — Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
4. [Deskpro](https://www.capterra.ie/software/127288/deskpro) — 4.6/5 (38 reviews) — The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
5. [Agiloft](https://www.capterra.ie/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
6. [ThriveDesk](https://www.capterra.ie/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
7. [UseResponse](https://www.capterra.ie/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
8. [HaloPSA](https://www.capterra.ie/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
9. [Desku](https://www.capterra.ie/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
10. [EcholoN](https://www.capterra.ie/software/189744/echolon) — 4.7/5 (35 reviews) — Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
11. [iSupport](https://www.capterra.ie/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
12. [FootPrints](https://www.capterra.ie/software/100291/footprints) — 3.5/5 (34 reviews) — IT service management for mid-size organizations
13. [Jitbit Helpdesk](https://www.capterra.ie/software/117628/jitbit-helpdesk) — 4.5/5 (33 reviews) — Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email.
14. [Milldesk](https://www.capterra.ie/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
15. [Anakage](https://www.capterra.ie/software/208487/end-user-support-automation-platform) — 4.4/5 (31 reviews) — Anakage unifies ITSM, ITAM, DEX \& automation into one AI-powered platform to cut costs, boost productivity \& scale IT.
16. [elevio](https://www.capterra.ie/software/166667/elevio) — 4.6/5 (30 reviews) — Help Customers, Help themselves\! Elevio provides self-service support on-demand to your customers, when and where they need it.
17. [HelpSpace](https://www.capterra.ie/software/204466/helpspace) — 4.8/5 (30 reviews) — Streamline customer support with HelpSpace's visually appealing solution for SMBs. Features: Tickets, Tasks, Docs, Widget, Integrations
18. [ITM IT Asset Management](https://www.capterra.ie/software/148102/asset-management) — 5.0/5 (28 reviews) — Web-based Asset Management software that helps you monitor and manage assets in your organization.
19. [FocalScope](https://www.capterra.ie/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
20. [Harmony](https://www.capterra.ie/software/1086559/Harmony) — 4.9/5 (28 reviews) — Enterprise Service Management That Runs Itself. Using AI agents that solve tickets and automate repetitive work.
21. [C-Desk](https://www.capterra.ie/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
22. [Summit](https://www.capterra.ie/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence.
23. [Trengo](https://www.capterra.ie/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
24. [Total Contacts & HelpDesk](https://www.capterra.ie/software/127283/tele-support-helpdesk) — 4.3/5 (24 reviews) — Total Contacts \& HelpDesk Solution software for customer service tracking sales, opportunities, e-marketing, and support inquiries.
25. [SoftBCom Help Desk](https://www.capterra.ie/software/1031175/softbcom-help-desk) — 4.4/5 (23 reviews) — SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.ie/directory/30077/it-asset-management/software)
- [IT Ticketing Systems](https://www.capterra.ie/directory/32623/it-ticketing-systems-software/software)
- [IT Service Software](https://www.capterra.ie/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.ie/directory)

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Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.capterra.ie/software/100291/footprints","@type":"ListItem"},{"name":"Jitbit Helpdesk","position":13,"description":"Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.\n\nJitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a9bd892-cb05-4edf-99df-51cccaaab516.png","url":"https://www.capterra.ie/software/117628/jitbit-helpdesk","@type":"ListItem"},{"name":"Milldesk","position":14,"description":"Technical support system aligned with ITIL best practices and created with an emphasis on the best usability concepts, it provides greater agility and organization in ticket management.\n\nA complete tool that has official integration with WhatsApp Business, functionalities such as Workflow, IT asset management, incident management, problem management, changes, service catalog, knowledge base, SLA management, it has an API that allows infinite possibilities of integration between other resources,","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f41cf522-461f-4cfe-b122-e4ec298f8ac2.jpeg","url":"https://www.capterra.ie/software/177951/milldesk","@type":"ListItem"},{"name":"Anakage","position":15,"description":"Anakage is an AI-powered low/no-code platform that unifies IT service management, asset management, digital experience monitoring, and endpoint automation into one intelligent solution. 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IT leaders gain the confidence to scale with greater efficiency, control, and visibility, while end users enjoy faster, frictionless support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d80b46e-ed56-408c-9a43-b975e2c4558b.png","url":"https://www.capterra.ie/software/208487/end-user-support-automation-platform","@type":"ListItem"},{"name":"elevio","position":16,"description":"Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. \n\nWe assist in delivering over 16 Million answers per month for 500+ companies\n\nAnswering the same questions?\n\nCreate and deliver in-app contextual helpers and hotspots before your customers ask the same questions.\n\n\nDeflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee8f7cc0-0567-4a61-b4ec-f0e70f68d4b4.png","url":"https://www.capterra.ie/software/166667/elevio","@type":"ListItem"},{"name":"HelpSpace","position":17,"description":"HelpSpace is a German startup providing an easy-to-use and visually appealing helpdesk solution for SMBs. This solution is designed to streamline your customer support processes and enhance your daily customer support. \n\nFeatures: \nTICKETS for efficient inquiry management,\nTASKS for internal task management, \nDOCS for a shared knowledge database, \nWIDGET for DOCS on your site/app, \nINTEGRATION options for API/webhooks/Zapier integration. \n\nImprove customer support & satisfaction with HelpSpace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a666af78-a6d0-4255-9938-dc77ca692a84.png","url":"https://www.capterra.ie/software/204466/helpspace","@type":"ListItem"},{"name":"ITM IT Asset Management","position":18,"description":"IT Asset Management ITM is a web-based Non-IT & IT management application to manage the infrastructure and financial assets of the company. It can automate the process of adding the Asset in the application, it can detect any IoT device connected to the network of the organization for agentless auto-discovery.\nIt tracks the contractual & inventory details of hardware and software\nITM has a Service Desk, Procurement, Change, Knowledge Management, RDP, MDM, Mobile App, Barcode & RFID integrations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7b0dc51a-d6a7-45a6-a98a-f724aafe6e01.png","url":"https://www.capterra.ie/software/148102/asset-management","@type":"ListItem"},{"name":"FocalScope","position":19,"description":"Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c5df2cd-f5a4-48c0-96d8-40e0d081819f.png","url":"https://www.capterra.ie/software/127118/focalscope","@type":"ListItem"},{"name":"Harmony","position":20,"description":"Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. \n\nHarmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/34fe05b1-ba17-4b78-8809-7b69ed20b73c.png","url":"https://www.capterra.ie/software/1086559/Harmony","@type":"ListItem"},{"name":"C-Desk","position":21,"description":"Free service desk / Helpdesk application with lots of other features for whole organisation.\n\n1. service request management  (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..\n2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..\n3. Knowledge base.\n4. Photo gallery\n5. notice board\n6. Log book\n7. Active directory\n8. Customer Care","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb2ff0f1-f577-4f5f-9ed8-bdcfda10a5e1.png","url":"https://www.capterra.ie/software/136972/c-desk","@type":"ListItem"},{"name":"Summit","position":22,"description":"SymphonyAI is an enterprise-class IT Service Management solution best suited for companies with 1000-100,000 employees. SummitAI effortlessly brings service and asset management together in one platform with AI-driven knowledge intelligence, helping your help desk achieve greater levels of responsiveness. SymphonyAI uses machine reasoning and codeless workflow-based automation to delivers up to 20% annual savings in IT help desk operations, and up to 45% greater total cost of ownership.","url":"https://www.capterra.ie/software/146506/summit","@type":"ListItem"},{"name":"Trengo","position":23,"description":"Discover Trengo, the customer service software that unifies all messaging channels into one single view.\n\nAnswer messages from traditional channels like Email, VoIP and SMS; but also modern channels like WhatsApp, Facebook Messenger, Instagram DM's, Website chat, Google Business messages, WeChat & Telegram from one platform. \n\nUse the powerful collaboration features, automate conversations with bots, and measure CSAT via any channel. \n\nMake customer communication easy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8fb749e8-c53d-4041-b3f4-49fc6eb69012.png","url":"https://www.capterra.ie/software/177967/trengo","@type":"ListItem"},{"name":"Total Contacts & HelpDesk","position":24,"description":"Total Contacts & HelpDesk Solution is an all-in-one software solution for companies who take calls & emails for their customer service and helpdesk support team and need to track from inception to resolution. Tracking from Sales to Support, we have you covered. With over 900 installations in nearly 35 different countries, our software is versatile, powerful, easy to use, and extremely price-conscious. Built in CRM w/ EMarketing, Opportunities, Email and more. We also can integrate with an external CRM, such as Act! or any ADO/OLEDB contacts database.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c698a5eb-2f0b-40df-93bb-d5d195be6ac0.jpeg","url":"https://www.capterra.ie/software/127283/tele-support-helpdesk","@type":"ListItem"},{"name":"SoftBCom Help Desk","position":25,"description":"SoftBCom Help Desk is designed to help businesses streamline ticketing, process automation, and reporting operations.\n- Ticketing: real-time processing of requests that require interaction between different specialists.\n- Process automation: handling digital and voice requests, creating event notifications, routing, categorizing, merging new messages with the original ticket.\n- Uniform request protocol: Everything under control. You can set and plan SLAs.\n- Online analytics: reports and graphica","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ae7de869-7190-4ede-97fb-845e2b1df22a.jpeg","url":"https://www.capterra.ie/software/1031175/softbcom-help-desk","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/30008/help-desk/deployment-options/windows/software?page=4#itemlist","numberOfItems":25}
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