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Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
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Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use.
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Streamline your client service processes with ConnectWise PSA's (formerly ConnectWise Manage) powerful help desk platform. ConnectWise PSA leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise PSA's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
SysAid helps IT work smarter, not harder, with Help Desk automation based on a decade of AI information. Try IT for free today.
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"SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong.
SysAid provides the fix that IT has so badly needed.
Try IT for free today."
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust automations that make technicians more efficient.
Learn more about NinjaOne
NinjaOne simplifies IT operations, enabling overburdened IT teams to efficiently manage their entire IT portfolio and support end users from anywhere.
Ninja ticketing is a flexible and easy-to-use IT helpdesk solution with robust out-of-box automations that ensure your technicians spend more time fixing issues than managing tickets.
By combining ticketing with endpoint management, backup, and documentation, NinjaOne unifies your support workflow and makes your helpdesk more efficient.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Tidio is a help desk platform that enables you to provide superb customer support and generate sales with live chat & chatbots.
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Tidio is a powerful, all-in-one help desk platform that levels up your customer support and helps to generate more sales. An easily accessible live chat widget makes your business available 24/7, while AI-powered chatbots engage your customers in real-time, so you can sell more.
Additionally, you can connect Messenger, Instagram, live chat, and email to Tidio multichannel and answer all messages from one place, also on mobile. Easily integrates with all websites and platforms.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
Zoho Desk is Zoho's flagship web-based help desk software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise.
Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 12 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable.
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
SolarWinds Service Desk is an easy to use and affordable help desk solution that streamlines ticket resolution with automation and AI.
SolarWinds® Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.
Supremo is an easy-to-use, secure and reliable remote desktop software for Windows, macOS, iOS, Android, and Linux. Its infrastructure is located all over the world.
Supremo has all the features to work or provide assistance wherever you are: unattended access, unlimited free address book, online reports, automatic updates, remote printing and much more.
Supremo is customizable and UAC compatible.
It can be used on an unlimited number of devices and requires no configuration or installation.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Atera is the ultimate all-in-one help desk solution for MSPs and IT pros. Includes everything you need in one place. Try for Free now!
Atera’s all-in-one platform provides IT professionals with various integrated solutions that help them get access, visibility, and control over daily IT work. This includes Remote Monitoring & Management, Helpdesk, IT Automation, Ticketing, and Reporting – all under one roof. Our pay-per-tech model allows IT teams & MSPs to optimize and scale operations across unlimited devices, while reducing menial tasks so they can focus on the work that matters most.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Front is how companies scale customer support, combining the automation of ticketing software with the personal touch of email.
Front's Helpdesk software was built with agent and customer experience in mind. Front unifies conversations from email, web, chat, SMS, social, and more to help resolve issues across all channels effortlessly. Front's no-code automation means that your teams can work smarter, not harder -- increasing productivity while decreasing operational costs. Discover why brands like Dropbox, Shopify, Airbnb, and over 8,000 others trust Front to power their operations.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7 technical support.
Is your IT help desk flooded with requests from every direction? Work smarter, work happier, and manage it all with automated help desk software designed to receive and triage tickets in one centralized location. With timeliness, transparency, and full issue oversight, you and your customers can stay on track anywhere, anytime.
Learn more about Issuetrak
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
The Genesys Cloud CX platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
The Genesys Cloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams.
By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Cloud-based IT support software for SMBs with in-house and remote teams.
Simplify the help desk experience. GoTo Resolve makes IT easier than ever with a modern approach to ticketing and issue resolution. As day-to-day work gets more complicated, help desk processes need to get simpler. Our modern, flexible tools let agents and end users give and receive support, the easy way. Give IT agents and end users options to seek and offer help where it’s easiest for them. GoTo Resolve’s flexible ticketing offers multiple ways of working to suit what’s best for your teams.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Local product
Teamwork Desk
4.4
(143)
Local product
Local product
Teamwork.com creates business management applications for teams & industries so you can be more efficient, organized & happy.
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.
The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.
Drive revenue - Track, report, and bill client requests; save time by automating repetitive work, and manage all your client emails in one location.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams. With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications.
Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Intuitive. Customizable. Powerful. Claritysoft CRM is designed to be easy to use without sacrificing power and functionality.
Claritysoft CRM's unique blend of simplicity, utility, and flexibility delivers powerful marketing automation, sales automation, customer service tools and much more in an intuitive, completely customizable interface. Claritysoft was designed with considerable focus on usability, and built to enhance the user experience and maximize user adoption. Claritysoft CRM gives you enterprise power and functionality at a fraction of the cost.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
TeamDynamix is a no-code ITSM solution that offers integrated Project Portfolio Management with enterprise integration and automation.
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting.
HappyFox is easy to setup and offers an intuitive interface.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Your all-in-one helpdesk platform to scale customers' relationship
Build your helpdesk platform through Crisp and start to help your customers seamlessly.
With Crisp team inbox, centralize 12+ channels into one place to make things simple for your teams and your customers.
Through a wide range of features, Crisp simplifies the way companies help leads and customers to unlock hypergrowth through conversational experiences.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs.
Capabilities include live chat, SMS text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more.
Finally, provide the data and resources your agents need to delight your customers.
#1 Live Chat Software 8 years in a row by Business.com.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
Mojo Helpdesk is an easy-to-use cloud-based help desk ticketing system that allows businesses to provide superior employee & customer service. Mojo moves customer and employee support requests from email to an all-in-one solution that is enjoyed by over 2.5 million happy customers.
Perfect for any customer service team, or IT service desk, Mojo Helpdesk is used by a variety of E-commerce businesses, education, government, and healthcare organizations to provide excellent support.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Powerful, affordable and fully configurable help desk software solution.
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Local product
eDesk: the most scalable eCommerce customer support tool for online retailers that want to grow faster.
eDesk helps eCommerce brands deliver seriously extraordinary customer service, everywhere they sell. Our AI-powered automation solutions streamline customer support processes for faster response time, to improve productivity and profitability. eDesk integrates with 250+ marketplace, webstore, social and logistics channels; more than any other customer support software. The suite covers all the help desk solutions, combined with an award-winning Smart Inbox, Live Chat, Feedback and Insights.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Customer Support Software Made for the B2B, Empowering Support Teams and Elevating Customer Relationships.
🚀 The ultimate B2B customer support solution! Elevate your support game with AI-powered ChatGPT, Sentiment analysis, exceptional long-term customer management, and proactive support capabilities. Supportbench is the only system designed specifically for B2B success. Experience seamless integration, effortless collaboration, and unrivaled value. Supportbench can unlock the power of truly personalized B2B customer support, and with a partner who truly understands your unique needs!
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- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Suite of human capital management applications: HR, benefits, payroll, performance and talent management.
Oracle Fusion Cloud Human Capital Management is a complete cloud solution that connects every human resource process—and every person—across your enterprise. This provides a consistent experience across devices, enables one source of truth for HR data to improve decision-making, and empowers you with market-leading innovation to address your needs today and into the future.
Suite of human capital management applications includes: HR, benefits, payroll, performance and talent management.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features
The all-in-one solution to provide proactive customer support, increase customer engagement & improve retention.
Our tool is designed to nurture your customers throughout their entire lifecycle.
Serve your customer's unique needs with dynamic chat, personalized product flows, email campaigns, an integrated knowledge base, and automated messages. With FROGED you will be able to increase engagement, retention, and reduce churn.
Over 2K integrations available.
Start a 7-day FREE trial today!
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
MSPs need more than a PSA to grow and service their clients. CloudRadial's CSA transforms the way MSPs and IT teams engage with clients
CloudRadial’s Client Services Automation (CSA) platform transforms the way MSPs and IT teams engage, collaborate, and advise their clients and end-users. It consolidates all the IT touch points of ticketing, reporting, training, planning, and account management into a shared portal where clients and IT collaborate to resolve problems, understand issues, add new services, and plan future opportunities. It is a must-have to complement a PSA.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently.
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides.
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Features
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- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Learn more about AzureDesk
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
Team inbox and chat tool that empowers teams to truly collaborate around different channels of communication, internal and external.
Team inbox and chat tool that empowers teams to truly collaborate around email, SMS, WhatsApp, Twitter, and other channels of communication. We redesigned the inbox with a business-first collaborative experience in mind. With Missive, teams focus on growing their business.
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
We are the #1 Helpdesk Software living right inside Gmail, Slack & Trello. Simplify customer success and team collaboration today.
Helpdesk tickets are nothing but emails. Simplify customer success with a Helpdesk Ticketing Software living right inside Gmail and your existing other daily tools: Slack and Trello. Consolidate your customer emails like [email protected] and [email protected] with shared inboxes and task management. Use Gmail shared labels to organize conversations by client or ticket. Put your support on autopilot and automate your repetitive process with your team. Get started for free.
Learn more about Gmelius
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing
The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation.
Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more.
Full REST API and app development framework.
Learn more about Deskpro
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Features
- Alerts/Escalation
- Ticket Management
- Service Level Agreement (SLA) Management
- Knowledge Base Management
- Automated Routing