---
description: See the top Customer Service Software solutions in Ireland. Capterra offers software reviews, prices, and features helping you find the best software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software - Prices & Reviews - Capterra Ireland
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

# Customer Service Software

Canonical: https://www.capterra.ie/directory/22/customer-service/software

Page: 1 / 23\
Next: [Next page](https://www.capterra.ie/directory/22/customer-service/software?page=2)

> Customer Service software enables an organization to manage and track customer relationships and support services.

-----

## Products

1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
2. [HubSpot Service Hub](https://www.capterra.ie/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
3. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
5. [Webex Suite](https://www.capterra.ie/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
6. [Dynamics 365](https://www.capterra.ie/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
7. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
8. [NetSuite](https://www.capterra.ie/software/135757/netsuite) — 4.2/5 (2003 reviews) — NetSuite, the world’s \#1 cloud ERP, provides the visibility and control needed to make smart decisions, fast, and grow with confidence.
9. [ScreenConnect](https://www.capterra.ie/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
10. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
11. [LiveChat](https://www.capterra.ie/software/62194/livechat) — 4.6/5 (1715 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
12. [Odoo](https://www.capterra.ie/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
13. [Intercom](https://www.capterra.ie/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
14. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
15. [EngageBay CRM](https://www.capterra.ie/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
16. [Act\!](https://www.capterra.ie/software/133171/act) — 3.9/5 (857 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
17. [TeamSupport](https://www.capterra.ie/software/87908/teamsupport) — 4.5/5 (848 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
18. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
19. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
20. [Talkdesk](https://www.capterra.ie/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
21. [Apptivo](https://www.capterra.ie/software/1011835/apptivo) — 4.4/5 (708 reviews) — Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more.
22. [Lime Connect](https://www.capterra.ie/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) — Lime Connect is the leading GDPR-compliant software for messaging \& automation that helps businesses transform customer communication.
23. [Tidio](https://www.capterra.ie/software/144040/tidio-chat) — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
24. [CXone Mpower](https://www.capterra.ie/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
25. [SolarWinds Service Desk](https://www.capterra.ie/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deliver world-class support for IT, as well as other departments. Boost CSAT and speed up response times with purpose-built AI tools.

-----

Page: 1 / 23\
Next: [Next page](https://www.capterra.ie/directory/22/customer-service/software?page=2)

## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ie/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/22/customer-service/software> |
| de | <https://www.capterra.com.de/directory/22/customer-service/software> |
| de-AT | <https://www.capterra.at/directory/22/customer-service/software> |
| de-CH | <https://www.capterra.ch/directory/22/customer-service/software> |
| en | <https://www.capterra.com/customer-service-software/> |
| en-AE | <https://www.capterra.ae/directory/22/customer-service/software> |
| en-AU | <https://www.capterra.com.au/directory/22/customer-service/software> |
| en-CA | <https://www.capterra.ca/directory/22/customer-service/software> |
| en-GB | <https://www.capterra.co.uk/directory/22/customer-service/software> |
| en-IE | <https://www.capterra.ie/directory/22/customer-service/software> |
| en-IL | <https://www.capterra.co.il/directory/22/customer-service/software> |
| en-IN | <https://www.capterra.in/directory/22/customer-service/software> |
| en-NZ | <https://www.capterra.co.nz/directory/22/customer-service/software> |
| en-SG | <https://www.capterra.com.sg/directory/22/customer-service/software> |
| en-ZA | <https://www.capterra.co.za/directory/22/customer-service/software> |
| es | <https://www.capterra.es/directory/22/customer-service/software> |
| es-AR | <https://www.capterra.com.ar/directory/22/customer-service/software> |
| es-CL | <https://www.capterra.cl/directory/22/customer-service/software> |
| es-CO | <https://www.capterra.co/directory/22/customer-service/software> |
| es-CR | <https://www.capterra.co.cr/directory/22/customer-service/software> |
| es-DO | <https://www.capterra.do/directory/22/customer-service/software> |
| es-EC | <https://www.capterra.ec/directory/22/customer-service/software> |
| es-MX | <https://www.capterra.mx/directory/22/customer-service/software> |
| es-PA | <https://www.capterra.com.pa/directory/22/customer-service/software> |
| es-PE | <https://www.capterra.pe/directory/22/customer-service/software> |
| fi | <https://www.capterra.fi/directory/22/customer-service/software> |
| fr | <https://www.capterra.fr/directory/22/customer-service/software> |
| fr-BE | <https://fr.capterra.be/directory/22/customer-service/software> |
| fr-CA | <https://fr.capterra.ca/directory/22/customer-service/software> |
| fr-LU | <https://www.capterra.lu/directory/22/customer-service/software> |
| it | <https://www.capterra.it/directory/22/customer-service/software> |
| ja | <https://www.capterra.jp/directory/22/customer-service/software> |
| ko | <https://www.capterra.co.kr/directory/22/customer-service/software> |
| nb | <https://www.capterra.no/directory/22/customer-service/software> |
| nl | <https://www.capterra.nl/directory/22/customer-service/software> |
| nl-BE | <https://www.capterra.be/directory/22/customer-service/software> |
| pl | <https://www.capterra.pl/directory/22/customer-service/software> |
| pt | <https://www.capterra.com.br/directory/22/customer-service/software> |
| pt-PT | <https://www.capterra.pt/directory/22/customer-service/software> |
| sv | <https://www.capterra.se/directory/22/customer-service/software> |
| tr | <https://www.capterra.web.tr/directory/22/customer-service/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Capterra Ireland","url":"https://www.capterra.ie/","@type":"WebSite","@id":"https://www.capterra.ie/#website","publisher":{"@id":"https://www.capterra.ie/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.ie/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"See the top Customer Service Software solutions in Ireland. Capterra offers software reviews, prices, and features helping you find the best software for your business needs.","url":"https://www.capterra.ie/directory/22/customer-service/software","about":{"@id":"https://www.capterra.ie/directory/22/customer-service/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.ie/directory/22/customer-service/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/directory/22/customer-service/software#webpage","mainEntity":{"@id":"https://www.capterra.ie/directory/22/customer-service/software#itemlist"},"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"https://www.capterra.ie/directory/22/customer-service/software","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/22/customer-service/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Customer Service Software - Prices &amp; Reviews - Capterra Ireland","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"description":"Power up your customer service with Zendesk, the all-in-one support software that delivers exceptional experiences. With intuitive self-service tools and AI chat capabilities that streamline support, 60% of customers see a CSAT increase, and 85% gain better visibility into their internal operations after implementing Zendesk. Provide self-service and cross-channel support, so it's easy for customers to quickly get the answers they need, when they need them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.ie/software/164283/zendesk","@type":"ListItem"},{"name":"HubSpot Service Hub","position":2,"description":"HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.ie/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"Freshdesk","position":3,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.ie/software/124981/freshdesk","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":4,"description":"Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.ie/software/61368/salesforce","@type":"ListItem"},{"name":"Webex Suite","position":5,"description":"Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. \n\nAll workloads in the  Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e60c0fa1-f0d4-40ac-a412-0b2261b1f9a0.png","url":"https://www.capterra.ie/software/733/webex","@type":"ListItem"},{"name":"Dynamics 365","position":6,"description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.ie/software/157279/dynamics-365","@type":"ListItem"},{"name":"Zoho Desk","position":7,"description":"Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.ie/software/169505/zoho-desk","@type":"ListItem"},{"name":"NetSuite","position":8,"description":"AI-enabled cloud ERP solution that enables businesses to gain the visibility, control, and agility to build and groq. It offers modules for accounting, CRM, analysis, reporting, and more.\nFirst focused on financials and ERP, the tool provides an integrated system that also includes inventory management, HR, professional services automation, and commerce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.ie/software/135757/netsuite","@type":"ListItem"},{"name":"ScreenConnect","position":9,"description":"ScreenConnect is remote support and access software that resolves technical issues securely on any device. Its remote support feature enables instant troubleshooting across Windows, Mac, Linux, and mobile devices, minimizing downtime. With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.ie/software/147830/ScreenConnect","@type":"ListItem"},{"name":"LiveAgent","position":10,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.ie/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":11,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.ie/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":12,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.ie/software/135618/odoo","@type":"ListItem"},{"name":"Intercom","position":13,"description":"Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:\n\nAI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.\n\nAI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.  \n\nAI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.ie/software/134347/intercom","@type":"ListItem"},{"name":"Bitrix24","position":14,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ie/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":15,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.ie/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Act!","position":16,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.ie/software/133171/act","@type":"ListItem"},{"name":"TeamSupport","position":17,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ie/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":18,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ie/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":19,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"ListItem"},{"name":"Talkdesk","position":20,"description":"Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.\n\nTalkdesk empowers enterprise operations and CX leaders to deliver modern, tailored customer experiences. Our trusted, flexible cloud contact center platform leverages cutting-edge generative AI and automation to streamline workflows, optimize resources, and drive exceptional customer outcomes. With Talkdesk, teams can enhance operational efficiency, reduce costs, and improve the bottom line—all while ensuring the best possible experiences for customers. Trusted by industry leaders, Talkdesk is the innovative solution designed to meet the evolving needs of enterprise contact centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.ie/software/132852/talkdesk","@type":"ListItem"},{"name":"Apptivo","position":21,"description":"Apptivo is a CRM tool that enables businesses to manage sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360-degree view of the customer. The CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation.  Everything is completely accessible from an Android or iOS device and integrated with Office365 & G Suite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c7012d9e-9541-4054-8c2e-dc0a95befb32.png","url":"https://www.capterra.ie/software/1011835/apptivo","@type":"ListItem"},{"name":"Lime Connect","position":22,"description":"Userlike is your customer service solution for website chat and mobile messaging. \n\nChat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. \n\nBorn and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/25e5b615-7771-4fff-be47-d9b83cec6820.png","url":"https://www.capterra.ie/software/131558/userlike-live-chat","@type":"ListItem"},{"name":"Tidio","position":23,"description":"Tidio is a customer service software suite that features live chat, help desk ticket management, chatbot, and AI agent options.\n\nManage all your client interactions in a single dashboard—be it social media, your website, or email.\n\nProvide automated support 24/7, even if you're off-line, with rules-based automation flows in your chatbot.\n\nEnable Lyro, Tidio's AI agent for customer service, and achieve up to a 64% resolution rate for all incoming tickets. Lyro, the conversational AI agent, is trained on your knowledge base and FAQs to provide truthful answers in your brand tone without hallucinating. If Lyro can't provide help, it will seamlessly escalate to a human agent.\n\nWith Tidio's customer service software, you'll manage all tickets in a single platform no matter if they come from social media, your website, store, or email.\n\nAll plans come with a 7-day trial. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.ie/software/144040/tidio-chat","@type":"ListItem"},{"name":"CXone Mpower","position":24,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.ie/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":25,"description":"SolarWinds Service Desk empowers teams to deliver exceptional support beyond just IT. Ideally suited for Enterprise Service Management, it allows departments like HR and Facilities to manage requests alongside IT in a seamless, multi-channel environment. SolarWinds AI is intentionally built into the workflow to maximize effectiveness without adding noise—offering purposeful automation like Virtual Agents to ensure every request is answered promptly. Improve CSAT and reduce resolution times with one unified tool.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ie/software/129478/solarwinds-service-desk","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/22/customer-service/software#itemlist","numberOfItems":25}
</script>