---
description: Discover and compare Customer Service Software Applications & Tools for Windows. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software for Windows - Price comparison & Reviews - Capterra Ireland 2026
---

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# Customer Service Software

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> Customer Service software enables an organization to manage and track customer relationships and support services.

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## Products

1. [FocalScope](https://www.capterra.ie/software/127118/focalscope) — 5.0/5 (28 reviews) — Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
2. [C-Desk](https://www.capterra.ie/software/136972/c-desk) — 4.7/5 (27 reviews) — Help desk solution with service request management, knowledge base, task management, surveys.
3. [Trengo](https://www.capterra.ie/software/177967/trengo) — 4.1/5 (26 reviews) — The customer service software unifies all messaging channels into one single view. Make customer communication easy.
4. [V2 Cloud WorkSpaces](https://www.capterra.ie/software/176802/v2-cloud-workspaces) — 4.7/5 (23 reviews) — As a fully integrated Desktop-as-a-Service solution (DaaS), we focus on speed and simplicity so you can work faster from anywhere.
5. [Take Control](https://www.capterra.ie/software/149463/take-control) — 4.2/5 (22 reviews) — N-able Take Control is a powerful remote support solution designed to help you resolve issues quickly and effectively.
6. [BlueSpice](https://www.capterra.ie/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice MediaWiki is an ideal foundation for a knowledge base, enabling you to answer customer queries quickly and accurately.
7. [Mint Service Desk](https://www.capterra.ie/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
8. [hello24.ai](https://www.capterra.ie/software/1033570/hello24ai) — 4.7/5 (22 reviews) — hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp.
9. [Grasp](https://www.capterra.ie/software/137037/grasp) — 4.6/5 (21 reviews) — One platform for all your customer conversations through every channel. The team inbox to give undivided attention to your customers.
10. [iAdvize](https://www.capterra.ie/software/149186/iadvize) — 4.2/5 (21 reviews) — iAdvize Copilot™ uses AI to deflect low-value inquiries, automate FAQs, and boost agent productivity while keeping CSAT scores high.
11. [Acquire](https://www.capterra.ie/software/146821/acquire) — 5.0/5 (20 reviews) — Web \& in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video \& voice.
12. [Serviceware Knowledge](https://www.capterra.ie/software/157544/serviceware-knowledge) — 4.5/5 (20 reviews) — Simple and intuitive knowledge management software, for more productive customer service organizations. Try for free\!
13. [Dixa](https://www.capterra.ie/software/159488/dixa) — 4.3/5 (20 reviews) — Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard.
14. [Y Meadows](https://www.capterra.ie/software/219921/y-meadows-ai-customer-service) — 5.0/5 (20 reviews) — Y Meadows support automation solution can autonomously route, enrich, and even resolve written requests with zero human intervention\!
15. [HappyFox Chat](https://www.capterra.ie/software/122234/happyfox-chat) — 4.5/5 (19 reviews) — Powerful live chat software built for super fast customer support.
16. [inconnect](https://www.capterra.ie/software/164772/omnichannel) — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
17. [Sagicc](https://www.capterra.ie/software/217309/sagicc) — 4.4/5 (19 reviews) — Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers.
18. [Eloquant](https://www.capterra.ie/software/1022365/eloquant) — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
19. [ServoDesk](https://www.capterra.ie/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
20. [VQ Online](https://www.capterra.ie/software/1019817/vq-online) — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
21. [Reecall](https://www.capterra.ie/software/1019895/reecall) — 4.8/5 (18 reviews) — Automated customer service software for teams to improve information-sharing and customer support and service.
22. [Novo Solutions](https://www.capterra.ie/software/121230/municipal-asset-management-software) — 4.3/5 (16 reviews) — Simplify your Work with this easy to use and highly flexible web and mobile Asset, Work Order and Customer Service solution.
23. [REVE Chat](https://www.capterra.ie/software/152292/reve-chat) — 4.2/5 (16 reviews) — REVE Chat is a comprehensive customer service platform that offers live chat, chatbot, ticketing system, and much more.
24. [ICR Evolution](https://www.capterra.ie/software/196596/icr-evolution) — 4.6/5 (16 reviews) — Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, \& social media.
25. [Watermelon](https://www.capterra.ie/software/184195/watermelon) — 4.6/5 (15 reviews) — AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

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## Related Categories

- [Live Chat Software](https://www.capterra.ie/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.ie/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.ie/directory/30007/call-center/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)
- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)

## Links

- [View on Capterra](https://www.capterra.ie/directory/22/customer-service/software)
- [All Categories](https://www.capterra.ie/directory)

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Omnichannel\nTake control of all communication channels in a single interface (phone calls, emails, SMS, Facebook, Twitter, Instagram, Telegram, WhatsApp, chats on websites and mobile apps, forms and video calls).\n\n2. Automations with AI\nImplement our chatbots and voicebots with artificial intelligence to complement your service process and generate automated experiences through multiple channels (Sagicc Bot Builder, Business Rules, Bulk messaging and Customer Segmentation).\nEasy integration with your company’s CRM, ERP, and other information systems.\n\n3. Supervision and data analysis\nSupervise your team in real time and you will also have a dashboard with statistics on the work and performance of each user.\nOur cloud platform collects data and measurements that allow companies to constantly improve their management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe0bc56d-c669-4a6c-aeac-99e344f72a82.png","url":"https://www.capterra.ie/software/217309/sagicc","@type":"ListItem"},{"name":"Eloquant","position":18,"description":"Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC).\nVoice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot\nCustomer and Empoyee satisfaction survey\nSemantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.capterra.ie/software/1022365/eloquant","@type":"ListItem"},{"name":"ServoDesk","position":19,"description":"Simplisys is a leading cloud-based help desk software built to develop better customer relationships. Designed with an easy-to-use interface it enables organisations to exceed customer expectations by dealing with service requests rapidly. Join our growing UK customer base such as Sue Ryder, Tearfund, Crossreach, Branstons and Church of Scotland who are using Simplisys to lower their support costs, raise productivity, and increase customer satisfaction and loyalty rates.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ef37a9c5-450e-4ff6-a651-5701e6c37e7b.png","url":"https://www.capterra.ie/software/196664/servodesk","@type":"ListItem"},{"name":"VQ Online","position":20,"description":"VQ Online is a web-based quality assurance platform used to improve contact center team performance.  Multiple scorecards across programs and channels, real-time reporting, and easy-to-export data ensure coaches are focused on the right behaviors.  VQ Online helps to manage the assignment of evaluations and consistency across QA Analysts.  Also provides support for QA assignment and tracking.  Hosted in a SOC Type II environment in N.A.\n\nAn unlimited number of agents, evaluations, and historical records can be accommodated at no additional charge.  Flat rate pricing is available for larger centers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4b32f392-9df8-4cf5-ad1a-ad7ca6aefa21.jpeg","url":"https://www.capterra.ie/software/1019817/vq-online","@type":"ListItem"},{"name":"Reecall","position":21,"description":"Automated customer service software for teams to improve information-sharing and customer support and service. Reecall provides productivity tools for managing requests and feedback, including automatic topic tags, ticket assignation and live transfer. Live calls, invoices, knowledge-base management and a no-code setup. Automate quick action suggestions, and post call feeding, monitor the team's productivity and identify top performers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c51d18b6-3be4-4a3b-be53-944b69520821.png","url":"https://www.capterra.ie/software/1019895/reecall","@type":"ListItem"},{"name":"Novo Solutions","position":22,"description":"Simplify your Work with this easy to use and highly flexible cloud based, web and mobile Asset, Work Order and Customer Service solution.  Auto route Requests submitted via email, web portal or mobile app to the appropriate department.  Create powerful reports and dashboards.  Easily customized to your needs with Custom Fields, Forms, Record Lists, Email Templates, Work Flows and Permissions.  Web Portal available for customers and employees.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7d5524ab-7e6e-4eaf-920b-58ab83960b7c.jpeg","url":"https://www.capterra.ie/software/121230/municipal-asset-management-software","@type":"ListItem"},{"name":"REVE Chat","position":23,"description":"REVE Chat is an all-in-one customer engagement platform that helps businesses deliver exceptional customer support across all channels. \n\nUsing products like live chat, AI-powered chatbots, ticketing system, video & voice calls, co-browsing, and social messaging, our platform provides real-time, personalized responses to customers. \n\nDesigned for businesses of all sizes, REVE Chat improves query resolution, boosts conversions, and enhances customer loyalty. \n\nKey features include:\n\n- no-code AI-powered chatbots\n- unified omnichannel inbox\n- smart live chat\n- co-browsing\n- robust ticketing system\n- advanced analytics\n- CRM integrations\n- mobile application\nand much more. \n\nOur products can be deployed inside any platform, through cloud, or on any web-based applications. \n\nTrusted by businesses across the world, REVE Chat is GDPR-compliant, scalable, and easy to deploy. \n\nPlans start at $13.5/agent/month, with a 14-day free trial available. No credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/423a2442-ffcf-4dbc-9014-3fbd191d0fb6.png","url":"https://www.capterra.ie/software/152292/reve-chat","@type":"ListItem"},{"name":"ICR Evolution","position":24,"description":"At ICR Evolution we help you connect with your customers in an agile, simple, effective and productive way. EVOLUTION allows you to be where your customers are, at the right time. Answer calls, emails, chats, chatbots, voicebots and social media messages from the same platform and offer a 100% omnichannel customer service experience. EVOLUTION features intelligent contact routing, IVR, predictive dialer, scripting and flow design tools, integrations with CRMs, ERPs and omnichannel communications","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/701eb5de-7c53-4e55-9c4f-de5f035332b6.jpeg","url":"https://www.capterra.ie/software/196596/icr-evolution","@type":"ListItem"},{"name":"Watermelon","position":25,"description":"Watermelon helps customer-facing teams automate and scale conversations using AI Agents, without losing control or personal touch.\nAI Agents handle repetitive questions, guide users, and take actions based on trusted sources such as websites, documents, and internal knowledge. When needed, conversations are seamlessly handed over to human agents, including full context and history.\n\nTeams work from a shared inbox where AI and human conversations come together in one place. Built-in analytics provide insight into performance, resolution rates, and conversation outcomes. With native integrations, Watermelon connects easily to existing tools and systems, enabling smooth workflows and data exchange.\n\nWatermelon is designed for teams that want practical AI: fast to set up, transparent in behavior, and flexible enough to fit real customer processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e06d55c0-6882-4918-8e41-aba91cf505a7.png","url":"https://www.capterra.ie/software/184195/watermelon","@type":"ListItem"}],"@id":"https://www.capterra.ie/directory/22/customer-service/deployment-options/windows/software?page=5#itemlist","numberOfItems":25}
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