---
description: Compare Smartsheet vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsheet vs ManageEngine ServiceDesk Plus Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Project Portfolio Management Software](/directory/30862/project-portfolio-management/software) > [Smartsheet \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.ie/compare/79104/179501/smartsheet/vs/manageengine-service-desk-plus)

# Compare Smartsheet vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.ie/compare/79104/179501/smartsheet/vs/manageengine-service-desk-plus

> Detailed comparison between Smartsheet and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsheet | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3508 | 231 |
| **Starting Price** | US$12.00 | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Smartsheet

Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations.

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### Smartsheet

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Monitoring
- Project Management
- Projections
- Real-Time Chat
- Reminders
- SSL Security
- Service History
- Single Sign On
- Status Tracking
- Surveys & Feedback

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Monitoring
- Project Management
- Projections
- Real-Time Chat
- Reminders
- SSL Security
- Service History
- Single Sign On
- Status Tracking
- Surveys & Feedback

## Links

- [View Smartsheet Profile](https://www.capterra.ie/software/79104/smartsheet)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ie/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.ie/compare/79104/179501/smartsheet/vs/manageengine-service-desk-plus)

-----

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