---
description: Compare LiveChat vs Freshchat. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
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title: LiveChat vs Freshchat Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [LiveChat \<span\>vs\</span\> Freshchat](https://www.capterra.ie/compare/62194/158117/livechat/vs/freshchat)

# Compare LiveChat vs Freshchat

Canonical: https://www.capterra.ie/compare/62194/158117/livechat/vs/freshchat

> Detailed comparison between LiveChat and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | Freshchat |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 1715 | 115 |
| **Starting Price** | US$25.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### LiveChat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- API
- CRM
- Canned Responses
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.capterra.ie/software/62194/livechat)
- [View Freshchat Profile](https://www.capterra.ie/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.ie/compare/62194/158117/livechat/vs/freshchat)

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