---
description: Compare LiveChat vs SNDesk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveChat vs SNDesk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveChat \<span\>vs\</span\> SNDesk](https://www.capterra.ie/compare/62194/1092180/livechat/vs/SNDesk)

# Compare LiveChat vs SNDesk

Canonical: https://www.capterra.ie/compare/62194/1092180/livechat/vs/SNDesk

> Detailed comparison between LiveChat and SNDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveChat | SNDesk |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 1721 | 0 |
| **Starting Price** | US$25.00 | R$239.70 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveChat

LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support.

### SNDesk

SNDesk serves healthcare providers, retailers, software developers, educators, security firms, financial services, facility managers, and public sector organizations.

## Key features

### LiveChat

- Account Management
- Automated Routing
- Configurable Workflow
- Conversation Intelligence
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Security
- Deal Management
- Inbox Management
- Interaction Tracking
- Lead Management
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Reminders
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Web-based Deployment

### SNDesk

- Automated Routing
- Conversation Intelligence
- Customizable Fields
- Dashboard
- Data Security
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Support Ticket Management
- Task Automation

## Links

- [View LiveChat Profile](https://www.capterra.ie/software/62194/livechat)
- [View SNDesk Profile](https://www.capterra.ie/software/1092180/SNDesk)
- [View Original Comparison](https://www.capterra.ie/compare/62194/1092180/livechat/vs/SNDesk)

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