---
description: Compare Glance vs Freshdesk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glance vs Freshdesk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [Glance \<span\>vs\</span\> Freshdesk](https://www.capterra.ie/compare/36708/124981/glance-screen-share/vs/freshdesk)

# Compare Glance vs Freshdesk

Canonical: https://www.capterra.ie/compare/36708/124981/glance-screen-share/vs/freshdesk

> Detailed comparison between Glance and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Glance | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 10 | 3408 |
| **Starting Price** | US$55.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars | Live Online, Webinars, Documentation, Videos |

## Best for

### Glance

Enterprise organizations with the need for a secure, fast, and seamless cobrowsing and screen sharing solution for customer engagement.

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

## Key features

### Glance

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer History
- Customisable Branding
- Customisable Forms
- Feedback Management
- File Sharing
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management

### Freshdesk

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer History
- Customisable Branding
- Customisable Forms
- Feedback Management
- File Sharing
- Knowledge Base Management
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management

## Links

- [View Glance Profile](https://www.capterra.ie/software/36708/glance-screen-share)
- [View Freshdesk Profile](https://www.capterra.ie/software/124981/freshdesk)
- [View Original Comparison](https://www.capterra.ie/compare/36708/124981/glance-screen-share/vs/freshdesk)

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