---
description: Compare Glance vs LiveAgent. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Glance vs LiveAgent Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Glance \<span\>vs\</span\> LiveAgent](https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent)

# Compare Glance vs LiveAgent

Canonical: https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent

> Detailed comparison between Glance and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Glance | LiveAgent |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 10 | 1753 |
| **Starting Price** | US$55.00 | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Glance

Enterprise organizations with the need for a secure, fast, and seamless cobrowsing and screen sharing solution for customer engagement.

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## Key features

### Glance

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- File Sharing
- File Transfer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Video Chat
- Video Conferencing
- Video Support

### LiveAgent

- API
- Alerts/Escalation
- Collaboration Tools
- Communication Management
- Customer Engagement
- Customer History
- Customisable Branding
- File Sharing
- File Transfer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Chat
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View Glance Profile](https://www.capterra.ie/software/36708/glance-screen-share)
- [View LiveAgent Profile](https://www.capterra.ie/software/102188/liveagent)
- [View Original Comparison](https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Glance vs LiveAgent Comparison - Capterra Ireland 2026","description":"Compare Glance vs LiveAgent. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent","about":[{"@id":"https://www.capterra.ie/software/36708/glance-screen-share#software"},{"@id":"https://www.capterra.ie/software/102188/liveagent#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent#breadcrumblist"},"@id":"https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"Glance","description":"Glance makes it easy for customer-facing teams to support users of websites, portals, or mobile apps. Instantly launch cobrowsing, screen sharing, video, and more to guide customers, improving digital experiences and customer satisfaction.\n- Cobrowse on websites to highlight, gesture, scroll, and guide across content, PDFs, and domains. \n- Mask or redact sensitive data, fields, elements, or pages.\n- Advanced cobrowsing supports secure document sharing, multi-user sessions, screen sharing, and video.\n- Cobrowse in mobile apps to highlight, gesture, add video, and mask sensitive fields, elements, or screens.\n- Let customers live stream from their mobile camera for real-time context and support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3354c656-a284-4575-8ffb-f2db53792d12.jpeg","url":"https://www.capterra.ie/software/36708/glance-screen-share","@id":"https://www.capterra.ie/software/36708/glance-screen-share#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":10},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.ie/software/102188/liveagent","@id":"https://www.capterra.ie/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Engagement Software","position":2,"item":"/directory/30906/customer-engagement/software","@type":"ListItem"},{"name":"Glance vs LiveAgent","position":3,"item":"https://www.capterra.ie/compare/36708/102188/glance-screen-share/vs/liveagent","@type":"ListItem"}]}]}
</script>