---
description: Compare Genesys Cloud CX vs Zoiper. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Genesys Cloud CX vs Zoiper Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Genesys Cloud CX \<span\>vs\</span\> Zoiper](https://www.capterra.ie/compare/21409/158719/genesys-cloud/vs/zoiper)

# Compare Genesys Cloud CX vs Zoiper

Canonical: https://www.capterra.ie/compare/21409/158719/genesys-cloud/vs/zoiper

> Detailed comparison between Genesys Cloud CX and Zoiper. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Zoiper |
| **Overall rating** | 4.3/5 | 4.3/5 |
| **Total Reviews** | 264 | 113 |
| **Starting Price** | US$75.00 | €49.95 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Genesys Cloud CX

Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

### Zoiper

VoIP-enabled, on-premise and web-based custom softphone platform that allows individuals, as well as businesses of all sizes, place audio and video calls with call transfer functionality and more.

## Key features

### Genesys Cloud CX

- API
- Access Controls/Permissions
- Auto-Dialer
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Chat/Messaging
- Contact Database
- Customisable Branding
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Reporting & Statistics
- SMS Messaging
- Unified Communications
- Video Conferencing
- Video Support

### Zoiper

- API
- Access Controls/Permissions
- Auto-Dialer
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Transfer
- Caller ID
- Chat/Messaging
- Contact Database
- Customisable Branding
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Reporting & Statistics
- SMS Messaging
- Unified Communications
- Video Conferencing
- Video Support

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.ie/software/21409/genesys-cloud)
- [View Zoiper Profile](https://www.capterra.ie/software/158719/zoiper)
- [View Original Comparison](https://www.capterra.ie/compare/21409/158719/genesys-cloud/vs/zoiper)

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