---
description: Compare Genesys Cloud CX vs 3CX. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
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title: Genesys Cloud CX vs 3CX Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Genesys Cloud CX \<span\>vs\</span\> 3CX](https://www.capterra.ie/compare/21409/158704/genesys-cloud/vs/3cx)

# Compare Genesys Cloud CX vs 3CX

Canonical: https://www.capterra.ie/compare/21409/158704/genesys-cloud/vs/3cx

> Detailed comparison between Genesys Cloud CX and 3CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | 3CX |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 262 | 465 |
| **Starting Price** | US$75.00 | US$350.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Genesys Cloud CX

Genesys Cloud is for everyone\! Progressive IT and contact centre operations that prefer rapid delivery, all-in-one, cloud contact centre solution.

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

### 3CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Live Chat
- Monitoring
- Performance Management
- Real-Time Chat
- Real-Time Data
- Recording
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing

## Links

- [View Genesys Cloud CX Profile](https://www.capterra.ie/software/21409/genesys-cloud)
- [View 3CX Profile](https://www.capterra.ie/software/158704/3cx)
- [View Original Comparison](https://www.capterra.ie/compare/21409/158704/genesys-cloud/vs/3cx)

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