---
description: Compare Plum Voice vs Twilio. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Plum Voice vs Twilio Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Plum Voice \<span\>vs\</span\> Twilio](https://www.capterra.ie/compare/19653/180158/plum-voice-hosted-ivr/vs/twilio-communications-platform)

# Compare Plum Voice vs Twilio

Canonical: https://www.capterra.ie/compare/19653/180158/plum-voice-hosted-ivr/vs/twilio-communications-platform

> Detailed comparison between Plum Voice and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Plum Voice | Twilio |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 30 | 502 |
| **Starting Price** | US$200.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Plum Voice

Plum Voice collaborates with technology service providers to create AI-powered programammable communications - advanced IVR, conversational AI, virtual agents, chat, SMS campaigns \&amp; secure payments.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### Plum Voice

- API
- Alerts/Notifications
- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Live Chat
- Multi-Channel Communication
- Multiple Scripts
- Phone Key Input
- Reporting & Statistics
- SMS Messaging
- Text to Speech
- Third-Party Integrations
- Voice Mail

### Twilio

- API
- Alerts/Notifications
- Call Centre Management
- Call Logging
- Call Recording
- Call Routing
- Call Scripting
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Live Chat
- Multi-Channel Communication
- Multiple Scripts
- Phone Key Input
- Reporting & Statistics
- SMS Messaging
- Text to Speech
- Third-Party Integrations
- Voice Mail

## Links

- [View Plum Voice Profile](https://www.capterra.ie/software/19653/plum-voice-hosted-ivr)
- [View Twilio Profile](https://www.capterra.ie/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.ie/compare/19653/180158/plum-voice-hosted-ivr/vs/twilio-communications-platform)

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