wolkvox vs Zendesk

Best for

Who Uses This Software?

Our target audience is any company that wants to improve its customer experience through best practices for omnichannel customer service. We have clients from 1 to 10,000 advisors
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • Yes
  • No

Details

Not provided by vendor
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Call Centre
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call recording
  • Escalation Management
  • Interactive Voice Response
  • Outbound Call Centre
  • Phone Key Input
  • Survey Management
  • Call Centre
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call recording
  • Escalation Management
  • Interactive Voice Response
  • Outbound Call Centre
  • Phone Key Input
  • Survey Management
Ratings

Overall

4.4/5

Ease of Use

4.3/5

Customer Service

4.3/5

Features & Functionality

4.3/5

Value for Money

4.1/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars