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Jira vs ServiceNow Customer Service Management
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Starting Price
US$7.16/month
Not provided by vendor
Ratings
Overall
4.4 (14,751)Overall
4.3 (152)Best for
All teams
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
Features
- API
- Application Management
- Configurable Workflow
- Monitoring
- Prioritisation
- Project Workflow
- Real-Time Analytics
- Real-Time Reporting
- Surveys & Feedback
- Workflow Management
- API
- Application Management
- Configurable Workflow
- Monitoring
- Prioritisation
- Project Workflow
- Real-Time Analytics
- Real-Time Reporting
- Surveys & Feedback
- Workflow Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat