17 years helping Irish businesses
choose better software

Jira vs ServiceNow Customer Service Management

US$7.16/month
Not provided by vendor

Overall

4.3 (152)
All teams
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
10/10
  • API
  • Application Management
  • Configurable Workflow
  • Monitoring
  • Prioritisation
  • Project Workflow
  • Real-Time Analytics
  • Real-Time Reporting
  • Surveys & Feedback
  • Workflow Management
10/10
  • API
  • Application Management
  • Configurable Workflow
  • Monitoring
  • Prioritisation
  • Project Workflow
  • Real-Time Analytics
  • Real-Time Reporting
  • Surveys & Feedback
  • Workflow Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat