Jira vs Zendesk Suite

US$7.50/month

US$49.00/month

• Ease of Use

  4.0 (13,139)

• Features & Functionality

  4.4 (13,139)

• Customer Service

  4.2 (13,139)

• Value for Money

  4.3 (13,139)

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• Ease of Use

  4.3 (3,573)

• Features & Functionality

  4.4 (3,573)

• Customer Service

  4.3 (3,573)

• Value for Money

  4.2 (3,573)

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All teams

Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

• Capacity Management
• Change Management
• Configuration Management
• Dashboard
• Forms Management
• Issue Tracking
• Quality Assurance
• Real-Time Chat
• Rules-Based Workflow
• Ticket Management

See all features

• Capacity Management
• Change Management
• Configuration Management
• Dashboard
• Forms Management
• Issue Tracking
• Quality Assurance
• Real-Time Chat
• Rules-Based Workflow
• Ticket Management

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat