---
description: Compare Jira vs osTicket. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Jira vs osTicket Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Resource Management Software](/directory/30859/resource-management/software) > [Jira \<span\>vs\</span\> osTicket](https://www.capterra.ie/compare/19319/125118/jira/vs/osticket)

# Compare Jira vs osTicket

Canonical: https://www.capterra.ie/compare/19319/125118/jira/vs/osticket

> Detailed comparison between Jira and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | osTicket |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 15371 | 76 |
| **Starting Price** | US$7.91 | US$12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Jira

Jira is used by software developers, marketing teams, project managers, IT departments, engineering teams, design teams, operations staff, and enterprise organizations.

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

## Key features

### Jira

- Accounting
- Bug/Issue Capture
- Customizable Fields
- Dashboard
- For IT Project Management
- Issue Scheduling
- Monitoring
- Private Dashboards
- Product Lifecycle Management
- Project Planning
- Real-Time Data
- Recording
- Recurring Tasks
- Scheduling
- Task Management
- Task Tagging
- Templates
- Ticket Management
- Whiteboard

### osTicket

- Customizable Fields
- Dashboard
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View Jira Profile](https://www.capterra.ie/software/19319/jira)
- [View osTicket Profile](https://www.capterra.ie/software/125118/osticket)
- [View Original Comparison](https://www.capterra.ie/compare/19319/125118/jira/vs/osticket)

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