---
description: Compare Medallia Agent Connect vs CloudTalk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Medallia Agent Connect vs CloudTalk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Medallia Agent Connect \<span\>vs\</span\> CloudTalk](https://www.capterra.ie/compare/181460/182004/stella-connect/vs/cloudtalk)

# Compare Medallia Agent Connect vs CloudTalk

Canonical: https://www.capterra.ie/compare/181460/182004/stella-connect/vs/cloudtalk

> Detailed comparison between Medallia Agent Connect and CloudTalk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Medallia Agent Connect | CloudTalk |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 18 | 268 |
| **Starting Price** | US$39.00 | US$19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Medallia Agent Connect

Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching.

### CloudTalk

CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients.

## Key features

### Medallia Agent Connect

- API
- Agent Interface
- Alerts/Escalation
- Call Centre Management
- Collaboration Tools
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Monitoring
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Third-Party Integrations
- Video Conferencing
- Workflow Management

### CloudTalk

- API
- Agent Interface
- Alerts/Escalation
- Call Centre Management
- Collaboration Tools
- Customer Database
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Monitoring
- Performance Metrics
- Process/Workflow Automation
- Quality Management
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Third-Party Integrations
- Video Conferencing
- Workflow Management

## Links

- [View Medallia Agent Connect Profile](https://www.capterra.ie/software/181460/stella-connect)
- [View CloudTalk Profile](https://www.capterra.ie/software/182004/cloudtalk)
- [View Original Comparison](https://www.capterra.ie/compare/181460/182004/stella-connect/vs/cloudtalk)

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