---
description: Compare ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/32623/it-ticketing-systems-software/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management)

# Compare ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management

> Detailed comparison between ManageEngine ServiceDesk Plus and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ManageEngine ServiceDesk Plus | Matrix42 Enterprise Service Management |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 227 | 1 |
| **Starting Price** | US$16.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Webinars, Documentation |

## Best for

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### ManageEngine ServiceDesk Plus

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Monitoring
- Prioritisation
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- IT Asset Tracking
- Incident Management
- Monitoring
- Prioritisation
- Reporting/Analytics
- SSL Security
- Single Sign On
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ie/software/179501/manageengine-service-desk-plus)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.ie/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management Comparison - Capterra Ireland 2026","description":"Compare ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management","about":[{"@id":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus#software"},{"@id":"https://www.capterra.ie/software/1021875/matrix42-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management#webpage","isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"ManageEngine ServiceDesk Plus","description":"ServiceDesk Plus is an ITSM platform that helps IT teams at SMBs and enterprises deliver IT services faster and better, leading to soaring productivity levels. Redefine your ITSM practices with end-to-end automated workflows, no-code customizations, and accurate reporting and dashboards.\n\nIts key capabilities include: incident and problem management, service request management, IT asset management, change and release management, knowledge management, and IT project management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15143c8b-e69e-4ac6-b1ef-0da992ab4765.png","url":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/179501/manageengine-service-desk-plus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":227},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Matrix42 Enterprise Service Management","description":"Inspire your customers with excellent service and offer your employees the best employee experience. Satisfied customers are the key to increase revenue and productivity. Outstanding service quality starts with satisfied employees. They need an efficient workspace to deliver high service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1d42851d-6911-44d8-8984-926455b3c53a.png","url":"https://www.capterra.ie/software/1021875/matrix42-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/1021875/matrix42-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus vs Matrix42 Enterprise Service Management","position":3,"item":"https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management","@type":"ListItem"}],"@id":"https://www.capterra.ie/compare/179501/1021875/manageengine-service-desk-plus/vs/matrix42-service-management#breadcrumblist"}]}
</script>