IOdesk vs Spiceworks IT Help Desk

Best for

Who Uses This Software?

IOdesk is able to handle companies of any size. But our focus is on small to medium large companies.
System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.
Pricing

Starting Price

US$49.00/month
US$0.01/one-time

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • Yes

Details

1-4 users
Spiceworks is a free IT help desk solution.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • Email Integration
  • IT Asset Management
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • Email Integration
  • IT Asset Management
  • Knowledge Base Management
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
Ratings

Overall

4.4/5

Ease of Use

4.3/5

Customer Service

4.2/5

Features & Functionality

4.2/5

Value for Money

4.6/5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • Live Online
  • Webinars
  • Documentation
  • Live Online
  • Webinars