---
description: Compare 360Dialog vs Twilio. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 360Dialog vs Twilio Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/31562/conversational-marketing-platform/software) > [360Dialog \<span\>vs\</span\> Twilio](https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform)

# Compare 360Dialog vs Twilio

Canonical: https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform

> Detailed comparison between 360Dialog and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | 360Dialog | Twilio |
| **Overall rating** | 3.5/5 | 4.4/5 |
| **Total Reviews** | 13 | 513 |
| **Starting Price** | €49.00 | US$0.01 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### 360Dialog

Brands and agencies running WhatsApp marketing campaigns, businesses automating customer communication via the WhatsApp API, and ISVs or resellers embedding WhatsApp into their own platforms.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## Key features

### 360Dialog

- API
- Access Controls/Permissions
- Alerts/Notifications
- Campaign Management
- Chat/Messaging
- Chatbot
- Customisable Templates
- Event Triggered Actions
- Lead Management
- Live Chat
- Reporting/Analytics
- Third-Party Integrations

### Twilio

- API
- Access Controls/Permissions
- Alerts/Notifications
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Event Triggered Actions
- Live Chat
- Mobile Alerts
- Mobile Keywords
- Natural Language Processing
- Recording
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View 360Dialog Profile](https://www.capterra.ie/software/174965/360dialog)
- [View Twilio Profile](https://www.capterra.ie/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"360Dialog vs Twilio Comparison - Capterra Ireland 2026","description":"Compare 360Dialog vs Twilio. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform","about":[{"@id":"https://www.capterra.ie/software/174965/360dialog#software"},{"@id":"https://www.capterra.ie/software/180158/twilio-communications-platform#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform#breadcrumblist"},"@id":"https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"360Dialog","description":"360Dialog is an Official Meta Solution Partner providing WhatsApp Business API access and managed WhatsApp marketing services.\n\nBusinesses connect directly to the WhatsApp Business API through the 360Dialog Hub, with channel and template management, dashboards, and partner-led business verification in 24 to 48 hours instead of Meta's standard 14 days. There is zero markup on Meta messaging fees.\n\nSaaS companies, ISVs and resellers use the Partner Platform to embed or resell WhatsApp access to their own customers, with automated onboarding, multi-account management and consolidated billing.\n\nFor brands and agencies, Performance Messaging is a managed service for click-to-WhatsApp campaigns, and 360Pilot provides campaign analytics and attribution from ad click through to conversion.\n\nFounded in 2012 and headquartered near Munich, Germany, 360Dialog supports over 100,000 businesses across 190 countries with 24/7 support in seven languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b50f2f6d-a121-4bf2-9eed-432dfc102d43.png","url":"https://www.capterra.ie/software/174965/360dialog","@id":"https://www.capterra.ie/software/174965/360dialog#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":13,"ratingValue":3.5},"offers":{"price":"49","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"name":"Twilio","description":"Twilio is a cloud-based communications platform enabling developers to integrate voice, messaging, and video into applications. Its Voice API offers scalable calling with features like Interactive Voice Response (IVR), voice recording, speech recognition, and global conferencing for up to 250 participants. \n\nThe platform includes Conversational Intelligence, leveraging AI and natural language processing to extract insights from calls. Features like Elastic SIP Trunking, private interconnects, call encryption, emergency calling, branded caller ID, and SHAKEN/STIR protocols enhance security and functionality. Twilio combines communications technology with customer data management for integrated multi-channel experiences, offering documentation, SDKs, and code samples to streamline development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8e2b944e-cf79-4bb4-9875-90427949dfec.png","url":"https://www.capterra.ie/software/180158/twilio-communications-platform","@id":"https://www.capterra.ie/software/180158/twilio-communications-platform#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":513,"ratingValue":4.4},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Platforms","position":2,"item":"/directory/31562/conversational-marketing-platform/software","@type":"ListItem"},{"name":"360Dialog vs Twilio","position":3,"item":"https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform","@type":"ListItem"}]}]}
</script>