---
description: Compare 360dialog vs Twilio. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 360dialog vs Twilio Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Conversational Marketing Platforms](/directory/31562/conversational-marketing-platform/software) > [360dialog \<span\>vs\</span\> Twilio](https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform)

# Compare 360dialog vs Twilio

Canonical: https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform

> Detailed comparison between 360dialog and Twilio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 360dialog | Twilio |
| **Overall rating** | 3.5/5 | 4.4/5 |
| **Total Reviews** | 13 | 501 |
| **Starting Price** | €49.00 | US$0.01 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### 360dialog

Enterprises that want to automate their WhatsApp conversations with customers or send promotions via a WhatsApp Newsletter. &#10;Independent software vendors (ISVs) that want to resell the WhatsApp API.

### Twilio

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries.

## Key features

### 360dialog

- API
- CRM
- Campaign Management
- Chat/Messaging
- Chatbot
- Lead Management
- Live Chat
- Reporting/Analytics
- Third-Party Integrations

### Twilio

- API
- Automatic Call Distribution
- CRM
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Campaign Management
- Chat/Messaging
- Chatbot
- Computer Telephony Integration
- Live Chat
- Natural Language Processing
- Performance Management
- Recording
- Reminders
- Reporting/Analytics
- Scheduled Messaging
- Third-Party Integrations
- Video Conferencing

## Links

- [View 360dialog Profile](https://www.capterra.ie/software/174965/360dialog)
- [View Twilio Profile](https://www.capterra.ie/software/180158/twilio-communications-platform)
- [View Original Comparison](https://www.capterra.ie/compare/174965/180158/360dialog/vs/twilio-communications-platform)

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