AIhelp vs Zendesk

Best for

Who Uses This Software?

AIhelp designed to help Developers, Publishers, Self Businesses or any platform needs customer support to drive higher rankings & retention and manage conversations with leads and customers at scale
From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.
Pricing

Starting Price

N/A
US$5.00/month

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • No

Details

Not provided by vendor
Please look at our pricing on the website for more details
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Alerts / Escalation
  • Automated Routing
  • Customisable Branding
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
Ratings

Overall

4.4 / 5
4.3 / 5

Ease of Use

4.4 / 5
4.3 / 5

Customer Service

5 / 5
4.3 / 5

Features & Functionality

4.4 / 5
4.3 / 5

Value for Money

4 / 5
4.1 / 5
Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • Documentation
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • In Person
  • Live Online
  • Webinars