---
description: Compare Zoho Desk vs Loom. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Loom Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Desk \<span\>vs\</span\> Loom](https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom)

# Compare Zoho Desk vs Loom

Canonical: https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom

> Detailed comparison between Zoho Desk and Loom. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Loom |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2216 | 531 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

### Loom

Individuals, teams, and enterprise organizations of all sizes across engineering, product management, sales, marketing, customer support, and education.

## Key features

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Discussions/Forums
- File Sharing
- Mobile Access
- Personalisation
- Projections
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Single Sign On
- Third-Party Integrations
- Video Support
- Workflow Management

### Loom

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Discussions/Forums
- File Sharing
- Mobile Access
- Personalisation
- Projections
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Single Sign On
- Third-Party Integrations
- Video Support
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.capterra.ie/software/169505/zoho-desk)
- [View Loom Profile](https://www.capterra.ie/software/191187/loom)
- [View Original Comparison](https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Loom Comparison - Capterra Ireland 2026","description":"Compare Zoho Desk vs Loom. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom","about":[{"@id":"https://www.capterra.ie/software/169505/zoho-desk#software"},{"@id":"https://www.capterra.ie/software/191187/loom#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom#breadcrumblist"},"@id":"https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.capterra.ie/software/169505/zoho-desk","@id":"https://www.capterra.ie/software/169505/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Loom","description":"Loom is a cloud-based video messaging and screen recording tool that lets users record their screen, camera, and microphone at the same time, then share the video instantly via a link. Teams use it to communicate across time zones and departments without scheduling meetings.\n\nUsers can record through a Chrome extension, desktop app, or mobile app, and edit videos with trimming, captions, text overlays, and drawing tools. Videos are stored in an online library with folders, tags, and search. Viewer analytics show who watched and when.\n\nLoom integrates with tools like Google Workspace, Slack, Jira, Confluence, and HubSpot. It supports HD recording up to 4K, closed captions in 50+ languages, and custom branding.\n\nIt suits individuals, small teams, and large enterprises across engineering, sales, marketing, customer support, and education.","image":"https://images.g2crowd.com/display-layer-screenshots/52980/224f8f58cb643f6f4c3fdd512d2b4d2347ff66859a5e54a5cf0188d91c13211c.jpg","url":"https://www.capterra.ie/software/191187/loom","@id":"https://www.capterra.ie/software/191187/loom#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":531,"ratingValue":4.6},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Zoho Desk vs Loom","position":3,"item":"https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom","@type":"ListItem"}]}]}
</script>