---
description: Compare Zoho Desk vs Loom. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Loom Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Zoho Desk \<span\>vs\</span\> Loom](https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom)

# Compare Zoho Desk vs Loom

Canonical: https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom

> Detailed comparison between Zoho Desk and Loom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Loom |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 2212 | 522 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

### Loom

Loom customers report time-savings, fewer meetings, increased prospecting success rates, and more efficient teamwork with video messaging.

## Key features

### Zoho Desk

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Discussions/Forums
- File Sharing
- Mobile Access
- Personalisation
- Projections
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Single Sign On
- Third-Party Integrations
- Video Support
- Workflow Management

### Loom

- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Discussions/Forums
- File Sharing
- Mobile Access
- Personalisation
- Projections
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Search/Filter
- Single Sign On
- Third-Party Integrations
- Video Support
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.capterra.ie/software/169505/zoho-desk)
- [View Loom Profile](https://www.capterra.ie/software/191187/loom)
- [View Original Comparison](https://www.capterra.ie/compare/169505/191187/zoho-desk/vs/loom)

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