---
description: Compare Zoho Desk vs Live Agent. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Desk vs Live Agent Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Desk \<span\>vs\</span\> Live Agent](https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent)

# Compare Zoho Desk vs Live Agent

Canonical: https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent

> Detailed comparison between Zoho Desk and Live Agent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zoho Desk | Live Agent |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 2216 | 6 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

### Live Agent

Intended for digital customer service

## Key features

### Zoho Desk

- Account Management
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Multi-Channel Communication
- Performance Management
- Project Management
- Real-Time Data
- Real-time Consumer-facing Chat
- Support Ticket Management
- Transfers/Routing
- Video Support

### Live Agent

- Knowledge Base Management
- Multi-Channel Communication
- Real-time Consumer-facing Chat
- Support Ticket Management

## Links

- [View Zoho Desk Profile](https://www.capterra.ie/software/169505/zoho-desk)
- [View Live Agent Profile](https://www.capterra.ie/software/1036615/live-agent)
- [View Original Comparison](https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zoho Desk vs Live Agent Comparison - Capterra Ireland 2026","description":"Compare Zoho Desk vs Live Agent. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent","about":[{"@id":"https://www.capterra.ie/software/169505/zoho-desk#software"},{"@id":"https://www.capterra.ie/software/1036615/live-agent#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent#breadcrumblist"},"@id":"https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.capterra.ie/software/169505/zoho-desk","@id":"https://www.capterra.ie/software/169505/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Live Agent","description":"Live Agent is a cloud-based customer experience tool that helps agents deliver personalized assistance to customers. The solution allows agents to interact with customers via chat, video or voice regardless of the device or platform they are on. It also routes communications seamlessly across different channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dad6a391-d72e-43ab-b071-b9dfed18aee5.png","url":"https://www.capterra.ie/software/1036615/live-agent","@id":"https://www.capterra.ie/software/1036615/live-agent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":6,"ratingValue":4.5},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Zoho Desk vs Live Agent","position":3,"item":"https://www.capterra.ie/compare/169505/1036615/zoho-desk/vs/live-agent","@type":"ListItem"}]}]}
</script>