---
description: Compare Zendesk Suite vs Customer Communities. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Customer Communities Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Customer Communities](https://www.capterra.ie/compare/164283/170758/zendesk/vs/insided)

# Compare Zendesk Suite vs Customer Communities

Canonical: https://www.capterra.ie/compare/164283/170758/zendesk/vs/insided

> Detailed comparison between Zendesk Suite and Customer Communities. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Customer Communities |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4079 | 12 |
| **Starting Price** | US$39.00 | US$1,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Customer Communities

Gainsight Digital Hub is an all-in-one destination for a superior customer experience.

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Commenting/Notes
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Full Text Search
- Gamification
- Group Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Customer Communities

- API
- Activity Tracking
- CRM
- Commenting/Notes
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Customisable Templates
- Email Management
- Full Text Search
- Gamification
- Group Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Zendesk Suite Profile](https://www.capterra.ie/software/164283/zendesk)
- [View Customer Communities Profile](https://www.capterra.ie/software/170758/insided)
- [View Original Comparison](https://www.capterra.ie/compare/164283/170758/zendesk/vs/insided)

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