Zendesk Suite vs Zingtree
Starting Price
US$49.00/month
US$0.00
Ratings
Overall
4.4 (3,573)Overall
4.4 (95)Best for
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Zingtree allows contact centers, healthcare providers and insurance companies build no-code, interactive decision trees that help create agent scripts, guide customers, and manage internal processes.
Features
- Automated Routing
- Blended Call Centre
- Call Scripting
- Customisable Branding
- Help Desk Management
- Knowledge Base Management
- Real Time Analytics
- Rules-Based Workflow
- Single Sign On
- Ticket Management
- Automated Routing
- Blended Call Centre
- Call Scripting
- Customisable Branding
- Help Desk Management
- Knowledge Base Management
- Real Time Analytics
- Rules-Based Workflow
- Single Sign On
- Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
