---
description: Compare Zendesk Suite vs Matrix42 Enterprise Service Management. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Matrix42 Enterprise Service Management Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite \<span\>vs\</span\> Matrix42 Enterprise Service Management](https://www.capterra.ie/compare/164283/1021875/zendesk/vs/matrix42-service-management)

# Compare Zendesk Suite vs Matrix42 Enterprise Service Management

Canonical: https://www.capterra.ie/compare/164283/1021875/zendesk/vs/matrix42-service-management

> Detailed comparison between Zendesk Suite and Matrix42 Enterprise Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Matrix42 Enterprise Service Management |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4079 | 1 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Matrix42 Enterprise Service Management

IT Service Manager. IT Asset Manager, IT Support Manager

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Capacity Management
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- Incident Management
- Prioritisation
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

### Matrix42 Enterprise Service Management

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Capacity Management
- Chat/Messaging
- Collaboration Tools
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Help Desk Management
- Incident Management
- Prioritisation
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.capterra.ie/software/164283/zendesk)
- [View Matrix42 Enterprise Service Management Profile](https://www.capterra.ie/software/1021875/matrix42-service-management)
- [View Original Comparison](https://www.capterra.ie/compare/164283/1021875/zendesk/vs/matrix42-service-management)

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