---
description: Compare BMC Helix ITSM vs ManageEngine ServiceDesk Plus. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM vs ManageEngine ServiceDesk Plus Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/30676/itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> ManageEngine ServiceDesk Plus](https://www.capterra.ie/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)

# Compare BMC Helix ITSM vs ManageEngine ServiceDesk Plus

Canonical: https://www.capterra.ie/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus

> Detailed comparison between BMC Helix ITSM and ManageEngine ServiceDesk Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | ManageEngine ServiceDesk Plus |
| **Overall rating** | 4.1/5 | 4.4/5 |
| **Total Reviews** | 115 | 227 |
| **Starting Price** | - | US$16.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation |

## Best for

### BMC Helix ITSM

\-

### ManageEngine ServiceDesk Plus

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Help Desk Management
- Incident Management
- Problem Management
- Reporting & Statistics
- Service Catalogue
- Support Ticket Management
- Support Ticket Tracking

### ManageEngine ServiceDesk Plus

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Data Visualisation
- Help Desk Management
- Incident Management
- Issue Scheduling
- Problem Management
- Reporting & Statistics
- Reservations Management
- Service Catalogue
- Service History
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View BMC Helix ITSM Profile](https://www.capterra.ie/software/164195/remedy-it-service-management)
- [View ManageEngine ServiceDesk Plus Profile](https://www.capterra.ie/software/179501/manageengine-service-desk-plus)
- [View Original Comparison](https://www.capterra.ie/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)

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