---
description: Compare Hotjar vs Smaply. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs Smaply Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> Smaply](https://www.capterra.ie/compare/163516/177161/hotjar/vs/smaply)

# Compare Hotjar vs Smaply

Canonical: https://www.capterra.ie/compare/163516/177161/hotjar/vs/smaply

> Detailed comparison between Hotjar and Smaply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | Smaply |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 539 | 20 |
| **Starting Price** | US$39.00 | €0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### Smaply

Smaply is a journey mapping \&amp; management tool to improve the customer experience. The tool is designed for companies with CX teams that collaborate on maps and share progress with others.

## Key features

### Hotjar

- Access Controls/Permissions
- Collaboration Tools
- Commenting/Notes
- Conversion Tracking
- Customer History
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Visual Analytics
- Website Analytics

### Smaply

- Access Controls/Permissions
- Collaboration Tools
- Commenting/Notes
- Conversion Tracking
- Customer History
- Customisable Reports
- Customisable Templates
- Data Visualisation
- Multi-Channel Data Collection
- Negative Feedback Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Tagging
- Visual Analytics
- Website Analytics

## Links

- [View Hotjar Profile](https://www.capterra.ie/software/163516/hotjar)
- [View Smaply Profile](https://www.capterra.ie/software/177161/smaply)
- [View Original Comparison](https://www.capterra.ie/compare/163516/177161/hotjar/vs/smaply)

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