---
description: Compare Hotjar vs Medallia Digital Experience Analytics. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hotjar vs Medallia Digital Experience Analytics Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Hotjar \<span\>vs\</span\> Medallia Digital Experience Analytics](https://www.capterra.ie/compare/163516/1012373/hotjar/vs/decibel)

# Compare Hotjar vs Medallia Digital Experience Analytics

Canonical: https://www.capterra.ie/compare/163516/1012373/hotjar/vs/decibel

> Detailed comparison between Hotjar and Medallia Digital Experience Analytics. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hotjar | Medallia Digital Experience Analytics |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 541 | 0 |
| **Starting Price** | US$39.00 | US$1,400.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

### Medallia Digital Experience Analytics

Applicable to B2B and B2C websites and delivered as SaaS, its intuitive interface makes it accessible to novice and seasoned marketers and analysts.

## Key features

### Hotjar

- API
- Collaboration Tools
- Customer Segmentation
- Customisable Templates
- Dashboard
- Data Visualisation
- Heatmaps
- KPI Monitoring
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- User Interaction Tracking
- Visitor Tracking
- Visual Analytics

### Medallia Digital Experience Analytics

- API
- Collaboration Tools
- Customer Segmentation
- Dashboard
- Data Visualisation
- Heatmaps
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- User Interaction Tracking
- Visitor Tracking
- Visual Analytics

## Links

- [View Hotjar Profile](https://www.capterra.ie/software/163516/hotjar)
- [View Medallia Digital Experience Analytics Profile](https://www.capterra.ie/software/1012373/decibel)
- [View Original Comparison](https://www.capterra.ie/compare/163516/1012373/hotjar/vs/decibel)

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