---
description: Compare Lumoa vs Keatext. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lumoa vs Keatext Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Text Mining Software](/directory/30933/text-mining/software) > [Lumoa \<span\>vs\</span\> Keatext](https://www.capterra.ie/compare/160860/173675/lumoa/vs/keatext)

# Compare Lumoa vs Keatext

Canonical: https://www.capterra.ie/compare/160860/173675/lumoa/vs/keatext

> Detailed comparison between Lumoa and Keatext. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Lumoa | Keatext |
| **Overall rating** | 4.4/5 | 3.8/5 |
| **Total Reviews** | 12 | 19 |
| **Starting Price** | €629.00 | US$550.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Lumoa

Lumoa is for medium and large companies that operate in Europe and that process thousands of customer feedback per year.

### Keatext

Keatext is built for CX, marketing, and HR teams to understand large volumes of customer and employee feedback -- think reviews, open-ended surveys, and contact center tickets.

## Key features

### Lumoa

- AI/Machine Learning
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Classification
- Language Detection
- Natural Language Processing
- Performance Metrics
- Predictive Analytics
- Predictive Modeling
- Reporting/Analytics
- Search/Filter
- Segmentation
- Summarisation
- Survey/Poll Management
- Surveys & Feedback
- Topic Clustering
- Visual Analytics

### Keatext

- AI/Machine Learning
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Data Analysis Tools
- Data Capture and Transfer
- Data Classification
- Language Detection
- Natural Language Processing
- Performance Metrics
- Predictive Analytics
- Predictive Modeling
- Reporting/Analytics
- Search/Filter
- Segmentation
- Summarisation
- Survey/Poll Management
- Surveys & Feedback
- Topic Clustering
- Visual Analytics

## Links

- [View Lumoa Profile](https://www.capterra.ie/software/160860/lumoa)
- [View Keatext Profile](https://www.capterra.ie/software/173675/keatext)
- [View Original Comparison](https://www.capterra.ie/compare/160860/173675/lumoa/vs/keatext)

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