---
description: Compare 3CX vs Freshcaller. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: 3CX vs Freshcaller Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX \<span\>vs\</span\> Freshcaller](https://www.capterra.ie/compare/158704/165078/3cx/vs/freshcaller)

# Compare 3CX vs Freshcaller

Canonical: https://www.capterra.ie/compare/158704/165078/3cx/vs/freshcaller

> Detailed comparison between 3CX and Freshcaller. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | 3CX | Freshcaller |
| **Overall rating** | 4.4/5 | 4.0/5 |
| **Total Reviews** | 465 | 35 |
| **Starting Price** | US$350.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### 3CX

3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry.

### Freshcaller

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure \&amp; hospitality, transportation \&amp; logistics, software, NGOs/NFPs, and BFSI industries.

## Key features

### 3CX

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Centre

### Freshcaller

- API
- Activity Tracking
- Audio/Video Conferencing
- Automatic Call Distribution
- CRM
- Call Logging
- Call Scripting
- Call Tracking
- Caller Profiles
- Collaboration Tools
- Computer Telephony Integration
- Dashboard
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Real-Time Data
- Recording
- Reporting/Analytics
- Video Conferencing
- Virtual Call Centre

## Links

- [View 3CX Profile](https://www.capterra.ie/software/158704/3cx)
- [View Freshcaller Profile](https://www.capterra.ie/software/165078/freshcaller)
- [View Original Comparison](https://www.capterra.ie/compare/158704/165078/3cx/vs/freshcaller)

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