---
description: Compare UVdesk vs FreeScout. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UVdesk vs FreeScout Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [UVdesk \<span\>vs\</span\> FreeScout](https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout)

# Compare UVdesk vs FreeScout

Canonical: https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout

> Detailed comparison between UVdesk and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UVdesk | FreeScout |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 24 | 13 |
| **Starting Price** | US$11.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### UVdesk

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Third-Party Integrations
- Ticket Management
- Workflow Management

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View UVdesk Profile](https://www.capterra.ie/software/158346/uvdesk)
- [View FreeScout Profile](https://www.capterra.ie/software/208727/freescout)
- [View Original Comparison](https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"UVdesk vs FreeScout Comparison - Capterra Ireland 2026","description":"Compare UVdesk vs FreeScout. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout","about":[{"@id":"https://www.capterra.ie/software/158346/uvdesk#software"},{"@id":"https://www.capterra.ie/software/208727/freescout#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout#breadcrumblist"},"@id":"https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE"},{"name":"UVdesk","description":"A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/63e6eb64-03d3-4cb4-9445-8532f1640cb6.png","url":"https://www.capterra.ie/software/158346/uvdesk","@id":"https://www.capterra.ie/software/158346/uvdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":24},"offers":{"price":"11","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"FreeScout","description":"Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL). FreeScout is an open source clone of Zendesk and Help Scout and can be easily deployed even on a shared hosting.\n\n No limitations on the number of users, tickets, etc.\n Multilingual.\n Seamless email integration.\n Push notifications.\n Auto replies.\n Notes.\n Forwarding conversations.\n Phone conversations.\n Open tracking.\n etc.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9467f2fb-3ac5-4e8f-a74a-a4b125f2cf14.png","url":"https://www.capterra.ie/software/208727/freescout","@id":"https://www.capterra.ie/software/208727/freescout#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":13},"operatingSystem":"Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"UVdesk vs FreeScout","position":3,"item":"https://www.capterra.ie/compare/158346/208727/uvdesk/vs/freescout","@type":"ListItem"}]}]}
</script>