---
description: Compare UVdesk vs Zoho Desk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: UVdesk vs Zoho Desk Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [UVdesk \<span\>vs\</span\> Zoho Desk](https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk)

# Compare UVdesk vs Zoho Desk

Canonical: https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk

> Detailed comparison between UVdesk and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | UVdesk | Zoho Desk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 24 | 2216 |
| **Starting Price** | US$11.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### UVdesk

The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.

### Zoho Desk

Businesses of all sizes across industries including technology, retail, healthcare, and financial services.

## Key features

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Customisable Branding
- Email Management
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Zoho Desk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- CRM
- Customisable Branding
- Email Management
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View UVdesk Profile](https://www.capterra.ie/software/158346/uvdesk)
- [View Zoho Desk Profile](https://www.capterra.ie/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"UVdesk vs Zoho Desk Comparison - Capterra Ireland 2026","description":"Compare UVdesk vs Zoho Desk. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk","about":[{"@id":"https://www.capterra.ie/software/158346/uvdesk#software"},{"@id":"https://www.capterra.ie/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.ie/#organization"},"inLanguage":"en-IE","isPartOf":{"@id":"https://www.capterra.ie/#website"}},{"name":"UVdesk","description":"A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/63e6eb64-03d3-4cb4-9445-8532f1640cb6.png","url":"https://www.capterra.ie/software/158346/uvdesk","@id":"https://www.capterra.ie/software/158346/uvdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":24,"ratingValue":4.4},"offers":{"price":"11","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based customer service help desk that brings together support requests from email, live chat, phone, social media, WhatsApp, and more into a single workspace. All interactions are captured as tickets, giving support teams a complete view of each customer conversation.\n\nBusinesses use Zoho Desk to automate ticket routing, field updates, and multi-step workflows, reducing repetitive manual tasks for support staff. A built-in help center with a knowledge base, community forums, and an embeddable self-service widget lets customers find answers on their own.\n\nReal-time dashboards and custom reports track agent productivity, customer satisfaction ratings, and overall service performance. Teams can collaborate directly within tickets, and managers can monitor operations across multiple brands or departments from one account.\n\nZoho Desk suits businesses of all sizes across industries.","image":"https://images.g2crowd.com/display-layer-screenshots/2743/479c34b074e2cb3e7d2ad334a02c42ac897be06eccc99d26a0fbd690be875b24.svg","url":"https://www.capterra.ie/software/169505/zoho-desk","@id":"https://www.capterra.ie/software/169505/zoho-desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2216,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"UVdesk vs Zoho Desk","position":3,"item":"https://www.capterra.ie/compare/158346/169505/uvdesk/vs/zoho-desk","@type":"ListItem"}]}]}
</script>