---
description: Compare Freshchat vs Amelia. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat vs Amelia Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Freshchat \<span\>vs\</span\> Amelia](https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia)

# Compare Freshchat vs Amelia

Canonical: https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia

> Detailed comparison between Freshchat and Amelia. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshchat | Amelia |
| **Overall rating** | 4.1/5 | 5.0/5 |
| **Total Reviews** | 115 | 2 |
| **Starting Price** | ₹1,799.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Documentation | In Person, Webinars, Documentation, Videos |

## Best for

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

### Amelia

Cloud-based platform that allows businesses of all sizes to automate IT operations, administrative tasks and customer service processes using AI technology.

## Key features

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Employee Activity Monitoring
- Intent Recognition
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Amelia

- AI/Machine Learning
- Intent Recognition
- Natural Language Processing
- Reporting/Analytics

## Links

- [View Freshchat Profile](https://www.capterra.ie/software/158117/freshchat)
- [View Amelia Profile](https://www.capterra.ie/software/180818/ipsof-amelia)
- [View Original Comparison](https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshchat vs Amelia Comparison - Capterra Ireland 2026","description":"Compare Freshchat vs Amelia. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia","about":[{"@id":"https://www.capterra.ie/software/158117/freshchat#software"},{"@id":"https://www.capterra.ie/software/180818/ipsof-amelia#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia#webpage","isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6fb8eddb-f0c4-4037-9d41-b937e82286ae.png","url":"https://www.capterra.ie/software/158117/freshchat","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/158117/freshchat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Amelia","description":"Cloud-based solution that assists businesses with automating IT operations and customer service processes via AI technology.","url":"https://www.capterra.ie/software/180818/ipsof-amelia","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/180818/ipsof-amelia#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Freshchat vs Amelia","position":3,"item":"https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia","@type":"ListItem"}],"@id":"https://www.capterra.ie/compare/158117/180818/freshchat/vs/ipsof-amelia#breadcrumblist"}]}
</script>