Freshchat vs Zendesk Suite
Starting Price
US$15.00/month
US$49.00/month
Ratings
Overall
4.1 (95)Overall
4.4 (3,573)Best for
Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Customisable Branding
- Geotargeting
- Knowledge Base Management
- Offline Form
- Real Time Analytics
- Real Time Data
- Search/Filter
- Single Sign On
- Website Visitor Tracking
- Automated Routing
- Customisable Branding
- Geotargeting
- Knowledge Base Management
- Offline Form
- Real Time Analytics
- Real Time Data
- Search/Filter
- Single Sign On
- Website Visitor Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
