15 years helping Irish businesses
choose better software

Freshchat vs Zendesk Suite

US$15.00/month
US$55.00/month

Overall

4.1 (109)
Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
10/10
  • Automated Routing
  • Autoresponders
  • Customisable Branding
  • Geotargeting
  • Knowledge Base Management
  • Offline Form
  • Real Time Data
  • Search/Filter
  • Single Sign On
  • Third-Party Integrations
10/10
  • Automated Routing
  • Autoresponders
  • Customisable Branding
  • Geotargeting
  • Knowledge Base Management
  • Offline Form
  • Real Time Data
  • Search/Filter
  • Single Sign On
  • Third-Party Integrations
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat