---
description: Compare Dynamics 365 vs Salesforce for Retail. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 vs Salesforce for Retail Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/32520/general-ledger/software) > [Dynamics 365 \<span\>vs\</span\> Salesforce for Retail](https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm)

# Compare Dynamics 365 vs Salesforce for Retail

Canonical: https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm

> Detailed comparison between Dynamics 365 and Salesforce for Retail. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dynamics 365 | Salesforce for Retail |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5811 | 12 |
| **Starting Price** | US$50.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Documentation | - |

## Best for

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

### Salesforce for Retail

150,000+ companies who build deeper connections to their customers, consumers, and employees with Salesforce

## Key features

### Dynamics 365

- API
- Activity Dashboard
- CRM
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Email Marketing
- Forecasting
- Interaction Tracking
- Inventory Management
- Lead Management
- Multi-Currency
- Purchase Order Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Third-Party Integrations
- Warehouse Management

### Salesforce for Retail

- API
- Activity Dashboard
- CRM
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Email Marketing
- Forecasting
- Interaction Tracking
- Inventory Management
- Lead Management
- Multi-Currency
- Purchase Order Management
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Third-Party Integrations
- Warehouse Management

## Links

- [View Dynamics 365 Profile](https://www.capterra.ie/software/157279/dynamics-365)
- [View Salesforce for Retail Profile](https://www.capterra.ie/software/216905/salesforce-retail-crm)
- [View Original Comparison](https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dynamics 365 vs Salesforce for Retail Comparison - Capterra Ireland 2026","description":"Compare Dynamics 365 vs Salesforce for Retail. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm","about":[{"@id":"https://www.capterra.ie/software/157279/dynamics-365#software"},{"@id":"https://www.capterra.ie/software/216905/salesforce-retail-crm#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm#breadcrumblist"},"@id":"https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"Dynamics 365","description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1754fe1a-5832-4a17-8034-6ed232603406.png","url":"https://www.capterra.ie/software/157279/dynamics-365","@id":"https://www.capterra.ie/software/157279/dynamics-365#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":5811},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Salesforce for Retail","description":"Connect physical and digital shopping for a seamless customer experience with Salesforce for mass merchants and department stores. Unify your customer journey with commerce that’s agile, scalable, and trusted. Empower store associates with digital tools and data to engage shoppers from check-in to checkout.","url":"https://www.capterra.ie/software/216905/salesforce-retail-crm","@id":"https://www.capterra.ie/software/216905/salesforce-retail-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":12},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"General Ledger Software","position":2,"item":"/directory/32520/general-ledger/software","@type":"ListItem"},{"name":"Dynamics 365 vs Salesforce for Retail","position":3,"item":"https://www.capterra.ie/compare/157279/216905/dynamics-365/vs/salesforce-retail-crm","@type":"ListItem"}]}]}
</script>