---
description: Compare Pega CRM vs Dynamics 365. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Pega CRM vs Dynamics 365 Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Sales Tracking Software](/directory/32744/sales-tracking/software) > [Pega CRM \<span\>vs\</span\> Dynamics 365](https://www.capterra.ie/compare/157/157279/pega-crm/vs/dynamics-365)

# Compare Pega CRM vs Dynamics 365

Canonical: https://www.capterra.ie/compare/157/157279/pega-crm/vs/dynamics-365

> Detailed comparison between Pega CRM and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Pega CRM | Dynamics 365 |
| **Overall rating** | 3.9/5 | 4.4/5 |
| **Total Reviews** | 13 | 5819 |
| **Starting Price** | US$90.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Pega CRM

Enterprise businesses across a variety of industries.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Pega CRM

- CRM
- Contact Management
- Customer Database
- Email Management
- Email Marketing
- For Insurance Industry
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Mobile Access
- Monitoring
- Reporting/Analytics
- Sales Pipeline Management
- Self Service Portal
- Support Ticket Management
- Workflow Management

### Dynamics 365

- CRM
- Contact Management
- Customer Database
- Customisable Templates
- Email Management
- Email Marketing
- For Insurance Industry
- Fund Management
- Interaction Tracking
- Internal Chat Integration
- Knowledge Base Management
- Lead Management
- Mobile Access
- Monitoring
- Reporting/Analytics
- Sales Pipeline Management
- Scheduling
- Self Service Portal
- Support Ticket Management
- Workflow Management

## Links

- [View Pega CRM Profile](https://www.capterra.ie/software/157/pega-crm)
- [View Dynamics 365 Profile](https://www.capterra.ie/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.ie/compare/157/157279/pega-crm/vs/dynamics-365)

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