---
description: Compare Gorgias vs Wati. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gorgias vs Wati Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Gorgias \<span\>vs\</span\> Wati](https://www.capterra.ie/compare/155357/204314/gorgias/vs/wati)

# Compare Gorgias vs Wati

Canonical: https://www.capterra.ie/compare/155357/204314/gorgias/vs/wati

> Detailed comparison between Gorgias and Wati. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Gorgias | Wati |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 134 | 203 |
| **Starting Price** | US$60.00 | US$59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Gorgias

Customer experience, support, and marketing teams of DTC brands selling online with Ecommerce stores built on Shopify, BigCommerce, WooCommerce, Magento, and PrestaShop.

### Wati

The AI-Powered Customer Engagement Platform built for Revenue Growth.

## Key features

### Gorgias

- API
- Activity Dashboard
- Autoresponders
- Chat/Messaging
- Contact Management
- Customer Complaint Tracking
- Customer Database
- Customisable Templates
- Dashboard
- Interaction Tracking
- Live Chat
- Performance Metrics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Template Management
- Transfers/Routing

### Wati

- AI/Machine Learning
- API
- Activity Dashboard
- Autoresponders
- Chat/Messaging
- Contact Management
- Customer Database
- Dashboard
- Interaction Tracking
- Lead Management
- Live Chat
- Natural Language Processing
- Performance Metrics
- Reporting/Analytics
- Support Ticket Management
- Template Management

## Links

- [View Gorgias Profile](https://www.capterra.ie/software/155357/gorgias)
- [View Wati Profile](https://www.capterra.ie/software/204314/wati)
- [View Original Comparison](https://www.capterra.ie/compare/155357/204314/gorgias/vs/wati)

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