---
description: Compare Captivated vs Birdeye. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Captivated vs Birdeye Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/30842/sms-marketing/software) > [Captivated \<span\>vs\</span\> Birdeye](https://www.capterra.ie/compare/152912/152997/captivated/vs/birdeye)

# Compare Captivated vs Birdeye

Canonical: https://www.capterra.ie/compare/152912/152997/captivated/vs/birdeye

> Detailed comparison between Captivated and Birdeye. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Captivated | Birdeye |
| **Overall rating** | 4.8/5 | 4.7/5 |
| **Total Reviews** | 12 | 704 |
| **Starting Price** | US$89.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Captivated

Businesses of any size in the USA and Canada

### Birdeye

Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers.

## Key features

### Captivated

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Communication Management
- Contact Management
- Customisable Templates
- Mass Texting
- Message Personalisation
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Third-Party Integrations

### Birdeye

- 2-Way Messaging
- API
- Alerts/Notifications
- Automated Responses
- Communication Management
- Contact Management
- Customisable Templates
- Lead Management
- Mass Texting
- Message Personalisation
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Real-Time Data
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Support Ticket Management
- Third-Party Integrations
- Web Tracking

## Links

- [View Captivated Profile](https://www.capterra.ie/software/152912/captivated)
- [View Birdeye Profile](https://www.capterra.ie/software/152997/birdeye)
- [View Original Comparison](https://www.capterra.ie/compare/152912/152997/captivated/vs/birdeye)

-----

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