---
description: Compare Infinity Call Tracking vs CTM. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Infinity Call Tracking vs CTM Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Infinity Call Tracking \<span\>vs\</span\> CTM](https://www.capterra.ie/compare/152003/152004/call-tracking/vs/call-tracking-software)

# Compare Infinity Call Tracking vs CTM

Canonical: https://www.capterra.ie/compare/152003/152004/call-tracking/vs/call-tracking-software

> Detailed comparison between Infinity Call Tracking and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Infinity Call Tracking | CTM |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 17 | 150 |
| **Starting Price** | US$65.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Infinity Call Tracking

Whether you're an SMB or Enterprise business, in Marketing, Sales or Operations we have solutions that can help you overcome your business challenges to help you improve performance

### CTM

CTM is used by marketing agencies, digital marketers, sales teams, contact centers, and global organizations.

## Key features

### Infinity Call Tracking

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Caller ID
- Campaign Management
- Conversion Tracking
- File Transfer
- Keyword Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

### CTM

- API
- Activity Dashboard
- Activity Tracking
- Archiving & Retention
- CRM
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Caller ID
- Campaign Management
- Conversion Tracking
- File Transfer
- Keyword Tracking
- Monitoring
- On-Demand Recording
- Real-Time Analytics
- Recording

## Links

- [View Infinity Call Tracking Profile](https://www.capterra.ie/software/152003/call-tracking)
- [View CTM Profile](https://www.capterra.ie/software/152004/call-tracking-software)
- [View Original Comparison](https://www.capterra.ie/compare/152003/152004/call-tracking/vs/call-tracking-software)

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