18 years helping Irish businesses
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USU IT Service Management vs ManageEngine ServiceDesk Plus
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
€30,000.00/one-time
US$16.00/month
Overall
Overall
4.4
(219)
We serve large to medium-sized enterprises independent from industry sectors and IT service providers.
ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Monitoring
- Project Management
- Support Ticket Management
- Surveys & Feedback
- Asset Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Dashboard
- Help Desk Management
- Monitoring
- Project Management
- Support Ticket Management
- Surveys & Feedback
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
