---
description: Compare ChangeGear vs ManageEngine ServiceDesk Plus MSP. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ChangeGear vs ManageEngine ServiceDesk Plus MSP Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Information Technology Service Management (ITSM) Tools](/directory/30676/itsm/software) > [ChangeGear \<span\>vs\</span\> ManageEngine ServiceDesk Plus MSP](https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp)

# Compare ChangeGear vs ManageEngine ServiceDesk Plus MSP

Canonical: https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp

> Detailed comparison between ChangeGear and ManageEngine ServiceDesk Plus MSP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ChangeGear | ManageEngine ServiceDesk Plus MSP |
| **Overall rating** | 4.0/5 | 4.0/5 |
| **Total Reviews** | 51 | 5 |
| **Starting Price** | - | US$1,445.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### ChangeGear

ChangeGear is a robust, enterprise solution for service and support management. We serve customers around the globe across healthcare, technology, energy, government, finance, manufacturing and more.

### ManageEngine ServiceDesk Plus MSP

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.

## Key features

### ChangeGear

- Approval Workflow
- Asset Tracking
- Availability Management
- CMDB
- Change Management
- Change Planning
- Contract/License Management
- Customisable Branding
- Dashboard
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- License Management
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Ticket Management

### ManageEngine ServiceDesk Plus MSP

- Approval Workflow
- Asset Tracking
- Availability Management
- CMDB
- Change Management
- Change Planning
- Contract/License Management
- Customisable Branding
- Dashboard
- IT Asset Management
- Incident Management
- Inventory Management
- Knowledge Management
- License Management
- Problem Management
- Project Management
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Ticket Management

## Links

- [View ChangeGear Profile](https://www.capterra.ie/software/146239/changegear-itsm)
- [View ManageEngine ServiceDesk Plus MSP Profile](https://www.capterra.ie/software/169180/servicedesk-plus-msp)
- [View Original Comparison](https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ChangeGear vs ManageEngine ServiceDesk Plus MSP Comparison - Capterra Ireland 2026","description":"Compare ChangeGear vs ManageEngine ServiceDesk Plus MSP. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.","url":"https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp","about":[{"@id":"https://www.capterra.ie/software/146239/changegear-itsm#software"},{"@id":"https://www.capterra.ie/software/169180/servicedesk-plus-msp#software"}],"breadcrumb":{"@id":"https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp#webpage","isPartOf":{"@id":"https://www.capterra.ie/#website"},"inLanguage":"en-IE","publisher":{"@id":"https://www.capterra.ie/#organization"}},{"name":"ChangeGear","description":"ChangeGear delivers a comprehensive service and support solution for IT and enterprise service requirements. It includes all the capabilities you would need.  Based on ITIL processes, it includes AI capabilities with a virtual agent and copilot. Self-service is enhanced with the VA or a self-service portal. It includes ticketing, change and incident management, asset management and more.  ChangeGear provides smarter tools, processes, and capabilities improve productivity, streamline business process automation and meet reporting requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a95e995-abb4-4424-85d7-0126802fa31a.png","url":"https://www.capterra.ie/software/146239/changegear-itsm","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/146239/changegear-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":51},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ManageEngine ServiceDesk Plus MSP","description":"ServiceDesk Plus MSP is a web-based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive service desk that includes a streamlined ticketing system; centralized account management features; built-in modules for IT asset, problem, and change management; remote control; advanced reporting and analytics; seamless integrations with native and third-party applications; and a lot more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1d7fd2ee-a599-4ed5-8b1e-797248a6c502.png","url":"https://www.capterra.ie/software/169180/servicedesk-plus-msp","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/169180/servicedesk-plus-msp#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":5},"offers":{"price":"1445","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Information Technology Service Management (ITSM) Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"ChangeGear vs ManageEngine ServiceDesk Plus MSP","position":3,"item":"https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp","@type":"ListItem"}],"@id":"https://www.capterra.ie/compare/146239/169180/changegear-itsm/vs/servicedesk-plus-msp#breadcrumblist"}]}
</script>