Tidio vs Zendesk Suite
Starting Price
US$15.83/month
US$49.00/month
Ratings
Overall
4.8 (402)Overall
4.4 (3,668)Best for
Tidio was designed and built for small businesses that want to keep all their communication in one place and automate some of their conversations. Currently used on over 300k websites globally.
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.
Features
- Automated Routing
- Customisable Branding
- Event Triggered Actions
- Geotargeting
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real-Time Chat
- Ticket Management
- Website Visitor Tracking
- Automated Routing
- Customisable Branding
- Event Triggered Actions
- Geotargeting
- Help Desk Management
- Knowledge Base Management
- Offline Form
- Real-Time Chat
- Ticket Management
- Website Visitor Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
