---
description: Compare Tidio vs hellomateo. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Tidio vs hellomateo Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio \<span\>vs\</span\> hellomateo](https://www.capterra.ie/compare/144040/1051241/tidio-chat/vs/mateo)

# Compare Tidio vs hellomateo

Canonical: https://www.capterra.ie/compare/144040/1051241/tidio-chat/vs/mateo

> Detailed comparison between Tidio and hellomateo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Tidio | hellomateo |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 590 | 3 |
| **Starting Price** | US$0.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

### hellomateo

B2C companies in retail, automotive, healthcare \&amp; services aiming to scale engagement with AI chatbots and automated customer journeys on WhatsApp and more\!

## Key features

### Tidio

- API
- Activity Dashboard
- Batch Communications
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Natural Language Processing
- On-Demand Communications
- Reporting & Statistics
- Sales Activity Management
- Social Media Integration
- Surveys & Feedback
- Video Support

### hellomateo

- API
- Activity Dashboard
- Batch Communications
- CRM
- Chat/Messaging
- Customer Database
- Customer History
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Communications
- Reporting & Statistics
- Social Media Integration
- Surveys & Feedback
- Video Support

## Links

- [View Tidio Profile](https://www.capterra.ie/software/144040/tidio-chat)
- [View hellomateo Profile](https://www.capterra.ie/software/1051241/mateo)
- [View Original Comparison](https://www.capterra.ie/compare/144040/1051241/tidio-chat/vs/mateo)

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