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choose better software

Onspring vs ServiceNow Customer Service Management

Not provided by vendor
Not provided by vendor

Overall

4.8 (76)

Overall

4.3 (149)
Teams looking to centralize data & automate processes for greater transparency & efficiency. Flexible to fit every role: risk, infosec, audit, compliance & more.
Enterprise-wide Service, Operations, and Customer Experience Buyer Groups
10/10
  • Email Management
  • Inventory Management
  • Knowledge Base Management
  • Predictive Analytics
  • Real-Time Data
  • Rules-Based Workflow
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Third-Party Integrations
10/10
  • Email Management
  • Inventory Management
  • Knowledge Base Management
  • Predictive Analytics
  • Real-Time Data
  • Rules-Based Workflow
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Support Ticket Tracking
  • Third-Party Integrations
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat