---
description: Compare JIRA Service Management vs Infinity. Learn more about each of the software’s price, features, and helpful software reviews for Irish business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Infinity Comparison - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> Infinity](https://www.capterra.ie/compare/138769/186420/jira-service-management/vs/infinity)

# Compare JIRA Service Management vs Infinity

Canonical: https://www.capterra.ie/compare/138769/186420/jira-service-management/vs/infinity

> Detailed comparison between JIRA Service Management and Infinity. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Infinity |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 770 | 33 |
| **Starting Price** | US$20.00 | US$5.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Infinity

Perfect fit for small, mid-sized, and enterprise companies alike that need to organize their work every day, as well as run multiple projects and clients.

## Key features

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Agile Methodologies
- Assignment Management
- Collaboration Tools
- Commenting/Notes
- Customisable Templates
- Document Management
- Document Storage
- Issue Management
- Prioritisation
- Project Management
- Projections
- Real-Time Updates
- Reporting & Statistics
- Search/Filter
- Task Management
- Time & Expense Tracking
- Workflow Management

### Infinity

- API
- Access Controls/Permissions
- Activity Tracking
- Agile Methodologies
- Assignment Management
- Collaboration Tools
- Commenting/Notes
- Customisable Templates
- Document Management
- Document Storage
- Issue Management
- Prioritisation
- Project Management
- Projections
- Real-Time Updates
- Reporting & Statistics
- Search/Filter
- Task Management
- Time & Expense Tracking
- Workflow Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.ie/software/138769/jira-service-management)
- [View Infinity Profile](https://www.capterra.ie/software/186420/infinity)
- [View Original Comparison](https://www.capterra.ie/compare/138769/186420/jira-service-management/vs/infinity)

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